Customer Service Quality Assurance

Elaine B. Jackson

***** **** ******* **. 281-***-****

Spring, Texas 77373 *******@*****.***

To obtain a position that will allow me to utilize my analytical and customer relation skills while effectively maintaining

the professional company image and to secure a challenging position that allows me to fully contribute my knowledge,

customer service, and multitasking related skills.

WORK EXPERIENCES

April 2013-Present Conroe Regional Medical Center Conroe, TX

Certified Pharmacy Technician

Accurately and efficiently filling first doses, pulling drugs to refill Pyxis, and delivering

medications/supplies to designated areas.

Precisely and effectively preparing SVP, LVP, chemotherapy, oral and extemporaneous compounds.

Entered all medication orders scanned into the pharmacy order system.

Coordinating with appropriate personnel in regards to troubleshooting.

September 2011-April 2013 UT M.D. Anderson Cancer Center Houston, TX

Certified Pharmacy Technician

Accurately and efficiently filling unit dose carts, first doses, pulling drugs to refill Pyxis, and

delivering medications/supplies to designated areas.

Precisely and effectively preparing SVP, LVP, chemotherapy, biotherapy, investigational agents, and

extemporaneous compounds.

Completing Quality Assurance and productivity reports, inventory management, researching &

monitoring issues, initiating corrective actions and following through until challenge is resolved.

Train and evaluate new technicians and rotating pharmacy students in various workstations including

Quality Assurance, Sterile Products Production, Infusion Pumps, Delivery, and IV Desk.

Entered all medication orders scanned into the pharmacy order system.

Coordinating with appropriate personnel in regards to troubleshooting.

Correctly enter medication orders into the pharmacy medication ordering system.

Proficient in Centricity and Clinic station usage.

12/10 - 09/2011 Scott & White Hospital- Round Rock Round Rock, TX

Certified Pharmacy Technician

Calculate and prepare patient IV admixtures and IV chemotherapy admixtures

Package and label medications in unit dose packaging

Deliver patient medications to hospital units

Communicate via telephone with doctors, nurses and other pharmacy staff

Train new associates and students

Pharmacy billing

Purchasing

08/2008 – 08/2011 Providence Hospital Waco, TX

Certified Pharmacy Technician

Calculate and prepare patient IV admixtures and IV chemotherapy admixtures

Package and label medications in unit dose packaging

Deliver patient medications to hospital units

Communicate via telephone with doctors, nurses and other pharmacy staff

Train new associates

Pharmacy billing

06/2006-12/2007 Karmanos Cancer Institute Detroit, MI

Certified Pharmacy Technician

Calculate and prepare patient IV admixtures and IV chemotherapy admixtures

Package and label medications in unit dose packaging

Deliver patient medications to hospital units

Communicate via telephone with doctors, nurses and other pharmacy staff

Pharmacy billing

Refill inpatient medication carts daily for a 24 hour time period

Assistant Procurement Specialist

08/2001- 07/2007 St. John Detroit Riverview Hospital Detroit, MI

Certified Pharmacy Technician

Calculate And prepare patient IV admixture and Chemotherapy admixtures

Restock crash carts, EMS boxes, and IV start bags

Package and label medications in unit dose packaging

Deliver patient medications to hospital units

Communicate via telephone with doctors, nurses and other pharmacy staff

Review charts to track patient vaccinations

Train new associates (pharmacists and technicians)

Prepare technician work schedules

Prepare sterile IV admixture room for 797 compliance

EDUCATION

Diamond Investments, LLC, Detroit, MI 01/05-06/05

Axia College Online, 12/05-6/2006

Oakland Community College, Royal Oak, MI 1/03-12/05

Wayne County Community College, Detroit, MI 1/97-1/99

Highland Park Community College, Highland Park, MI 1/92-6/94

Central State University, Wilberforce, OH, 8/90-12/91

SKILLS/CERTIFICATIONS

Certified Pharmacy Technician #190************

Texas State Pharmacy Technician Registration #152139

Excellent customer service.

Experienced in acquiring and maintaining sufficient supply levels.

Grant Writer

Experienced with: ClinicStation, Pyxis, Centricity, Pharmacogistics, Microsoft Word, Excel, and PowerPoint.

REFERENCES

References are available upon request.

Contact this candidate