Customer Service Assistant

**** **** ***** **** ****, CA *****•909-***-****•909-***-****(cell)•**********@***.***

Erin Nichole Gonzalez

Objective

Seeking a position where I can utilize my professional strengths, superior communication,

customer service and office skills.

Summary of Qualifications

• Strong ability to prioritize, analyze and solve problems in a rapidly changing atmosphere

• Motivated and focused; able to work independently and as part of a team to complete tasks

• Successfully completed a variety of escrow related courses and recognized for outstanding performance

• Consistently achieved on-time projects and exceeded service goals through effective communication

• Well organized, proficient at maintaining exceptional attention to detail and skilled planning

Experience

2009- 2010 Superior Building Products Redlands, CA

Order Entry

• Answered a multiline telephone system and distributed messages for an office of ten

• Greet all customer and business clients, ensured all tasks were accurate and complete

• Received, entered and resolved all special custom orders. Always compliant with policies and procedures

• Processed and reconciled all customer credit card, cash and wire transfer payments

2005- 2009 The Heritage Escrow Company Rancho Cucamonga, CA

Receptionist/Escrow Processor/Escrow Assistant

• Answered a multiline telephone system and distributed messages for an office of twelve

• Greet all customers, clients and vendors

• Open and process all new escrows

• Organize all documents for files

• Open, sort and distribute all incoming mail and faxes

• Operate all office equipment

• Maintain daily logs and data entry

• Reconcile, record and submit daily bank deposits

2002- 2005 City of Rancho Cucamonga Rancho Cucamonga, CA

Recreation Assistant – Building Coverage

• Answer and distribute all incoming calls for approximately 25 employees

• Account and record daily attendance

• Assist in the registration process through document verification

• Compile data and prepare reports as requested by supervisor

• Prepared, processed and reconciled customer credit card / cash transactions

2004 -2005 City of Rancho Cucamonga Rancho Cucamonga, CA

Program Specialist – Playschool Instructor

• Playschool Instructor for children ages 2 to 5 years old

• Plan class activities, schedule field trips and collected necessary fees

• Supervised and implement program activities

• Independently compose letters, memoranda, and bulletins as appropriate

6590 Kern Place Alta Loma, CA 91701•909-***-****•909-***-****(cell)•**********@***.***

Erin Nichole Gonzalez

Education

January 2010 – June 2012 Citrus Cosmetology Glendora, CA

Varying Skills

• Microsoft Word, Excel and PowerPoint

• WEB base applications and scanner

References: Excellent references are available upon request

Contact this candidate