Customer Service Sales
Resume:
Scott Paddack
Rolling Meadows, IL 60008
Email: *********@*****.***
OBJECTIVE
Operations / Customer Service Manager role with a best-in-class corporation, which dominates its industry and will capitalize on my
extensive ability to develop, grow and coordinate a complex array of business processes, decisions, and resource commitments that drive
complete customer satisfaction
SUMMARY OF QUALIFICATIONS
Dynamic operational management professional with extensive experience in optimizing operations, increasing revenues, reducing costs,
and positioning company for leadership in a rapidly evolving, competitive, market-place. Proven ability to manage full P&L and guide
strategic and tactical planning for multi-million dollar organization
• Strong operational management skills: record of accomplishment of managing cost performance, supply demand forecasting and
distribution execution across a variety of businesses; demonstrated capacity for building relationships and negotiating effectively with
suppliers and service providers
• Analytical, financial and P&L skills experience: ability to coordinate, communicate, execute and implement all activities related to
firm's sourcing and supply chain partners by managing business initiatives and relationships in pursuit of total cost of ownership
savings while enforcing vendor compliance and realizing vendor partnership goals through drive, vision, leadership, teamwork and
exceptional supply chain technical skills
• Supply chain transformation experience: demonstrated success in bringing significant improvements to the systems, infrastructure
and disciplines that underlie a supply chain operation
• Team-oriented leadership: Ability to quickly establish credibility across an organization; successfully engaging peers and others in
ensuring the most effective and efficient solutions for the business; visible competence in communication and garnering employee
buy-in, as well as the flexibility to seek and incorporate input of others into the plan
EMPLOYMENT EXPERIENCE
LED Source, Rolling Meadows, IL January 2013-present
The leading international solutions provider for professional high quality LED lighting products. Specializing in design, support, product
development, project management, procurement, and financing for the commercial, entertainment, and residential market.
Vice-President of Sales
• Inside sales-cold called and qualified local businesses to set up site visit
• Outside sales-visited local businesses to introduce LED Source and develop relationships
• Create entire sales solutions for clients; including site survey, product identification, ROI, estimates, sales presentations, PO, and
COM ED incentives and rebates
• Attended trade shows, local business events, and town halls to educate people on LED technology and assist with our grass roots
approach to growing local business
• Communicated with various vendors and attended corporate seminars to stay current on product knowledge and constantly
changing technology within the LED industry
• Communicated with contractors to ensure they had the means and knowledge to successfully handle our client’s needs and
installation was performed to our high standards
• Handled any and all questions, comments, or concerns clients had post sale or any additional questions that came about as a result
of an emerging industry
• Logistics-shipping and receiving as needed as well as handling returns and exchanges
Kennedy-Webster Electric Company, Downers Grove, IL 2001 - 2012
Since 1912 Kennedy-Webster continues to be the source for hard to find specialty and general use light bulbs (over 7,000 sku’s with an
additional 3,000 sku’s at the ready) for businesses and consumers around the world
Operations Manager
• Coordinated all aspects of warehousing, distribution, and logistics operation, developing programs that ensured the efficient and
cost-efficient operation and utilization of the facility helping significantly grow the company from $2M to $40M in annual sales
• Planned available resources (labor, space) in order to meet customer/product demand, in the most efficient and effective way
with a strong focus on cost control and meeting customer on-time delivery service expectations
• Directed the operations of the warehouse to achieve prescribed objectives; developed procedures to ensure the efficient operation
and utilization of all warehouse equipment; followed programs to ensure the safety of all personnel, equipment and property
• Scheduled all distribution services including receiving, storing, and shipping; handled returned/damaged goods (RTM),
maintenance, and administrative activities
• Developed space utilization plans to meet prescribed cost and services standards; monitored the space layout plan to ensure it
met company standards
• Insured orders were picked, packed, and shipped in a timely manner to meet customer expectations
• Sourced and purchased all product categories with vendors; negotiated programs to maximize margins and profitability
• Directed picking and packing of orders, assuring proper packaging and shipments through UPS manifest and LTL bills of lading
• Communicated with warehouse, assembly, customer service, sales, and senior management to ensure daily demands of each day’s
business were met with “mission critical” client satisfaction at all times
• Oversaw dock operations overseeing 10+ truckloads a day; ensured freight was loaded and unloaded in accordance with safety
and cost standards to include planning, supervising and interfacing with all levels of the organization
• Coached/counseled employees on performance, development and safety standards
• Communicated with internal staff to discuss planning, customer service issues, deliverables, and projects
Set-up the corporate E-Bay store and led the sourcing and pricing of all items for the store
Launched the assembly department and red-designed warehouse layout to accommodate sales growth
Devised and implemented inventory strategy to support unprecedented Sales growth
Implemented vendor programs to reduce purchasing costs
LNP Development 1998 – 2001
Local 1 Laborer’s Union – Mason
Village of Arlington Heights 1997 – 1998
Assistant Village Planner (credited with contribution towards the Arlington Heights Comprehensive Plan)
EDUCATION
Bachelor of Science with concentration in Geography & Urban Planning – Northern Illinois University, DeKalb, IL
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