Customer Service Manager
Resume:
Charanele Nielsen *
Contact details
Mobile telephone number: 042*******
Email address: *********.*******@*****.***
Postal address: 24A York Street, Strathmore
Melbourne VIC 3041
I have recently re-located to Melbourne from New Zealand. I am hard-working,
punctual and eager who is willing to do whatever is required to ensure goals and
targets are met. I enjoy working in a team and in a fun environment. I also have the
ability to work on my own.
I am seeking to share and develop my customer service skills within your industry.
With my 5 year experience within the hospitality industry – I believe I have the
patience and experience to assist a customer’s need and expectations.
Employment history
November 2008 – December 2013 Crew Trainer
McDonalds Family Restaurant Ltd New Zealand
Skills:
Customer service
•
Self-management
•
Effective communication
•
Cash handling
•
Knowledge of Lifting and Carrying Procedures
•
Assisting management
•
Managed a small team
•
Followed OH&S procedures
•
Initiative
•
Implement new procedures
•
Follow up with staff training
•
Problem solve
•
Dealing efficiently with questions and queries from customers
•
Keeping up to date with all the company’s products, services and procedures
•
Education
2010-2011
Manukau Institute of Technology
• Studied Diploma in Information and Communication Technologies
• Gained Certificate in Information and Communication Technologies.
Relevant skills
Customer service
•
Effective communication
•
Dealing with customer inquiries
•
Charanele Nielsen 2
Special achievements
Crew Member of the Month 2011
•
Crew Member of the Month 2012
•
Promotion to Crew Trainer 2011
•
Hobbies and interests
Meeting new people
•
Computing
•
Being with family and friends
•
Reading
•
Walking
•
Music
•
Playing sports
•
Referees
Kristel Coelho
Assistant Manager
McDonalds Restaurant
+64 9 271 5090
+64 216 29230
*************@*****.***
Suliana Toumohuni
Assistant Manager
McDonalds Rolleston
Christchurch
***********@*****.***
Contact this candidate