Customer Service Manager

JULIETA DURAN

*** ***** **** ******* *****, IL **089 847-***-**** accpbj@r.postjobfree.com

EDUCATION

Columbia College, Chicago, IL May 2012

Bachelor of Arts in Marketing Communication

GPA: 3.96/4.0

Summa Cum Laude

PROFESSIONAL EXPERIENCE

Leapfrog Online, Evanston, IL April 2013- November 2013

Call Center Specialist

Accurately compiled and delivered weekly cost reports to the business intelligence team to better

account for expenses

Provided accurate performance statistics for client facing meetings

Ensured invoices were signed off and processed in a timely manner

Quickly responded to site outages and client emails to resolve any issues or questions

Managed over six different call center sights to ensure efficiency and quality in each center

Maintained a close relationship with the call center leaders to prevent or resolve any future issues

concerning employee performance or technical difficulties

Worked with the account team to communicate any concerns or inquiries the call centers may have

Lead projects during department restructuring and provided training/mentoring to coworkers to

ensure quality results

Design Bureau Magazine, Chicago, IL January 2013- March 2013

Account Executive

Held daily meetings with design industry professionals and decorators to ensure accurate information

was being represented to new partners

Developed custom graphic advertising and marketing packages for distribution

Exceeded competitive weekly and monthly sales

Maintained a close relationship with vendors to develop a positive business reputation

Performed rigorous duties including updating accounts, answering inquiries and resolving any issues

or concerns

ULTA Beauty, Chicago, IL July 2007 - December 2012

Associate Manager

Led a team of workers to exceed competitive store goals by training onsite and having one on ones

with each employees to enforce company policies and standards

Managed inventory by accounting for each product weekly to accurately represent the stores assets

Ensured the best customer service was implemented to each customer and maintained positive

relationships with regular customers

Provided adequate information to customers by staying up to date with the latest trends and brands

Made sure the salon division maintained its #1 standing in performance in the state by creating a

positive moral with employees

Gained professional experience in application and selling of high end prestige makeup and skincare

products

ACTIVITIES AND ACHIEVEMENTS

Dean’s List

Made the Dean’s List every semester while in college

Phi Theta Kappa Honor Society

Made sure my academic performance was notable and exceptional

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