System Technician

Aruna Alex Nimely

* ********* ** *** * Irvington, NJ 07111

Cell 973-***-****

E-Mail: ***********@*****.***

OBJECTIVE

Determined and disciplined individual seeking a challenging position that will demonstrate strong technical competence and outstanding

interpersonal skills.

EDUCATION

DeVry University, North Brunswick, NJ

Bachelor of Science in Network and Communication Management

Honor - Community Scholarship from DeVry University

CURRICULUM SUMMARY

Approximately 400 hours-on laboratory experience in the following:

System Administration

LAN /WAN Technologies

Data Telecommunications

Voice Communication Systems

Network Operating Systems

Transmission Systems

Technology

SKILLS

Hardware: PBX Systems, Key system, Modems, Hubs, Automatic call Distributors, Multiplexers, AC/DC Circuits, and Analog/Digital

Telephones

Software: Windows 95/98/NT, Office 97/00, MS-DOS, IT Decision Guru

Test Equipment Set: Analog Test Sets, Breakout Box, Butt Set, Digital MultiMate’s, Function Generators, Oscilloscopes, Tone Emitters and

Tracers

EMPLOYMENT HISTORY

Musculoskeletal Transplant Foundation - (Robert Half Technology) Edison, NJ 11/13 – 2/14

Desktop Support Specialist

Assists in maintaining and administering the heterogeneous network, the PBX system and the associated cabling plants. Assists in providing

end user support on the various systems and applications utilized at the desktop.

• Installs, configures and supports various PCs and all Windows operating systems. Installs the many varied applications associated

with the prior operating systems and supports the same.

• Installs telephones and assists in administering the PBX.

• Assists in the installation and maintenance of all cabling plants.

• Installs, configures and maintains all network printers.

• Assists in the configuration of the voice mail system.

• Assists in hardware and software inventory control functions

• Assists in network support and administration functions.

Verizon Wireless NJ/Judge Group Bedminster, NJ 5/13 – 10/13

Voice and Data Associate Technician-Network Repair Bureau (NRB)

• Efficiently worked with troubleshooting and resolving cell phone system performance issues over the network. Proficient in System

Performance: Voice Issues, GSM, 1x, EvDO and LTE.

• Made use of specialized Verizon Wireless tools to analyze data, signal strength, cell tower condition and geographical topology of

areas across the United States to ensure top notch quality service for all customers, using BMC Remedy ticketing system.

• Worked in collaboration with all System Performance Engineers in different regions of the country to resolve large scale issues

such as cell tower outages, fiber cuts, and unexplained signal deteriorations.

• Maintained constant communication with senior technicians, and Network Operations Specialists in order for problems to be

resolved accurately and swiftly to ensure maximum customer satisfaction.

BancTec 1/10 – 05/13

IT Technician

• Made sure transactions were balance and transmitted

• Helped customers retrieve, store and transmit information to their computers

• Effectively worked in troubleshooting technical problems when tickets were received.

• Resolved issues with the Windows 7 operating system and Microsoft Office applications.

Worldwide Flight Services 11/08 – 11/09

Cargo Agent

• Inspected paper work for goods coming in and out of the United States for safety precautions.

• Assisted customers with locating lost goods.

• Trained new employees.

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