Customer Service Marketing
Resume:
Regenia Kendrick
**** ********** **** *****; Cypress, Texas 832-***-****
Objective
Professional position allowing for parlay of demonstrated organization, marketing, management, training, clinical,
customer service, communication, and project management skills proven by 20 plus years of proven experience.
Profile
Diverse background includes Clinical Liaison, Marketing and Business Development Director, Director of Assisted
Living, Admission Coordinator, and Social Work Director for a variety of health care settings.
Flexible and versatile with Bachelor’s Degree successful in reactivating, marketing and managing ongoing programs
in the health care field demonstrating leadership and effectiveness in representing interests of employer. Consistent
track record of building new business, negotiating productive alliances with medical professionals exceeding budget
and revenue goals. Superior interpersonal, networking and prospecting skills to quickly establish rapport and build
relationships. Articulate and persuasive communicator with excellent presentation and public speaking abilities;
creative in generating ideas and developing effective marketing materials with strengths in business research.
Skills Summary
1. Clinical Assessments 5. Computer Literate 9. Insurance Verification
2. Report Preparation 6. Training New 10. Community Relations
3. Written Correspondence Employees 11. Tours and Leasing
4. General Office Skills 7. Managing staff 12. Professional Presentations
8. Marketing & Sales 13. Data Management
Professional Experience
CLINICAL LIASION FOR REHAB HOSPITAL
1. Complete clinical assessment and review of all medical information for consideration for admission for
inpatient rehabilitation
2. Data Management CRM of all contacts, referrals, and activities daily to track daily marketing effectiveness.
3. Conduct in service presentations to physician offices, case managers and social workers to help them
identify rehab appropriate patients.
4. Develop and increase referral relationship with physican offices and case managers/social workers
5. Coordinate events to highlight services and programs offered at Healthsouth
6. Attend Community events and networking meeting to represent Healthsouth to all potential referral sources
7. Communicate services and information on inpatient rehab concepts to patients using layman’s terms to
facilitate understanding.
8. Training and Education of new liaisons in preparation for their territories and caseload
CONTRACT SOCIAL WORKER AND CONSULTANT.
1. Develop and implement strategic marketing plan for business:
o Launched a concierge service for plastic surgeon with private home care company resulting in 2 4
new clients a week within 2 months
o Increased referral base of non medical home care company by 15% within 2 months
o Provided educational presentations to support groups such as Stroke Support, ALS, etc.
o Attended networking events to promote the company and increase community awareness
2. Perform all Social Work Duties
Regenia Kendrick
Complete Social Work assessments/Complete MDS and Care plans and facilitate weekly care plan
o
meetings.
o Coordinate all ancillary exams for residents such as vision, hearing, and dental.
o Increased family involvement in care plan meetings by one third in two months.
DIRECTOR OF ADMISSIONS/MARKETING/SOCIAL WORK
1. Manage all aspects of day to day operations as Admissions/Marketing/Social Worker for 140 bed skilled
nursing and rehab facility: Worked in the first Green House Project for LTC facilities in the country.
o Met and exceeded budgeted census maintaining 97 to 99% occupancy.
o Completion of all admission paperwork with resident and families.
o Medical assessment of all referrals including face to face meetings, insurance verification,
application for Medicaid and Medicare benefits
o Supervision of an admission assistant as well as student social work interns.
o Compliance with all healthcare facility, HMO, and insurance requirements.
DIRECTOR OF COMMUNITY EDUCATION/TRANSPORTATION DIRECTOR
Director of referrals, admissions, and community education covering a 14 county area including
hospitals,
Physician offices, schools, youth courts, nursing homes, assisted living facilities, and attorney
offices with the
purpose of assisted them with clients who could benefits from services provided by hospital
represented. Also
managed a Medicaid transportation service for this hospital.
Employment History
Health South Rehabilitation June 2011 to present
Sugarland HealthCare Center and Synergy Home Care December 2010 –June 2011
Relocated back to Houston from Tupelo Mississippi after 6 years of caring for parent
Methodist Senior Services Tupelo, MS October 2007 to August 2010
Tri Lakes Medical Center Batesville, MS – October 2006 October 2007 company filed bankruptcy
Graceland Care Center Social Work Director –March 2004 July 2006 the Regional Marketing
Director from July 2005 to October 2006
Nexus Health Care System American Rehab Centers/Healthbridge Pediatric Hospital November 2002
to March 2004 Social Worker and Clinical Liaison
EDUCATION
MISSISSIPPI STATE UNIVERSITY – Starkville, MS
BACHELOR OF ARTS IN SOCIAL WORK DEANS AND PRESIDENT’S LIST STUDENT
ALPHA CHI OMEGA SOCIAL SORORITY MEMBER AND OFFICER
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Regenia Kendrick
LICENSED BY TEXAS AND MISSISSIPPI BOARD OF SOCIAL WORK EXAMINERS LBSW
MEMBER AND OFFICER OF NASW MISSISSIPPI CHAPTER
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