Management Training

Vishal Mithaiwala

** ***** **** ****, *******, ON L3S 2B2

CELL: 647-***-**** E-MAIL: ******.******@*****.***

CAREER OBJECTIVE

AS A PROFESSIONAL HAVING WORK EXPERIENCE IN IT INDUSTRY, I AM SEEKING A

CHALLENGING POSITION AS A BUSINESS ANALYST IN AN ESTEEMED ORGANIZATION

WHERE I CAN CONTRIBUTE MY ANALYTICAL, TECHNICAL, AND BUSINESS SKILLS.

CORE COMPETENCIES

OPERATING SYSTEMS DATA BASES LANGUAGES AND TOOLS

WINDOWS ACCESS MS PROJECT

UNIX ORACLE MS OFFICE

SQL HTML

MYSQL MS VISIO

OBIEE

USER ACCEPTANCE

IT STRATEGIES METHODOLOGIES

CONCEPTUALIZE SDLC TESTING

PLAN UML SYSTEM

DESIGN AGILE DOCUMENTATION

USE CASE

IMPLEMENT WATERFALL

PROJECT REQUIREMENT SMART GRID

SMART METERING

MANAGEMENT GATHERING

VENDOR DATA COLLECTION IMPLEMENTATION &

VALIDATION &

MANAGEMENT OPERATION

RELATIONSHIP VERIFICATION

MANAGEMENT

TEAM LEADER &

ANALYTICAL AND SELF STARTER

MOTIVATOR PROBLEM SOLVING QUICK LEARNER

STRONG BUSINESS SKILLS COMMITTED TO

PRESENTATION SKILL

ETHICS SHARING KNOWLEDGE

STRONG NEGOTIATION

SKILL

PROFESSIONAL EXPERIENCE

GTL Limited, India June 2010 – Oct 2013

GTL Global Group is India's leading business group focused on Network Services, Power Management and Shared

Telecom Infrastructure. (http://www.gtllimited.com).

Senior Business Analyst (Oct 2011 – Oct 2013)

Business Analyst (June 2010 – Sep 2011)

Reporting to the Associate Vice President, Power Business, the above positions were responsible

for business analysis, development and support of all enabling solutions used within the

Company, including 3rd party integration with service providers.

Key Accountabilities and Achievements:

Gathered requirements to develop custom tailored solutions via collaborative JAD sessions,

on-site meetings, brainstorming and Webex workshops.

Analyzed requirements and created the solution package which includes Interface

requirements, workflows, and use cases.

Prepared functional specifications for I.T. & Automation Systems & transformation into quality

products.

Performed defect triage on reported bugs, and conducted testing of solutions.

Analyzed periodic defect reports and assessed the impact.

Provided deployment and post-deployment support which included on-site training and

creation of user manuals. Assisted in change management processes for the client.

Created statements of work to identify change requirements & develop estimates.

PROFESSIONAL EXPERIENCE (Continued)

GTL Limited, India

Co-ordinated development, testing and production support teams to ensure smooth delivery

of the solution.

Supported delivery team to ensure successful and defect free Implementation.

Conducted knowledge sharing and training sessions with stakeholders.

Business analysis functional testing, User Acceptance Testing and maintenance of

traceability matrices.

Conducted review meetings with leads and the team on defect prevention & correction.

Co-ordinated documentation management, knowledge sharing & resource management

activities for the team.

Conducted process related training at department and organization level.

Identified, simplified and improved business processes for Meter-to-Bill operations for Smart

Metering Implementation.

Established change management and training plans during the smart metering

implementation program.

Provided knowledge sharing & training sessions for super-users and end-users within

business functions resulting in a quick stabilization of the smart metering environment.

Avinashi Software Pvt. Ltd., India May 2007 – Jan 2008

Software Developer

Key Achievements:

Successfully developed Skedge Calendar Application in Flash Action Script.

Successfully developed Mobile Game Application in Flash Lite.

EDUCATION

Post Graduate Degree in Telecom (system) Technology Management 2008 – 2010

Maharashtra Institute of Technology School of Telecom Management, India

Bachelor of Engineering (Information Technology) 2004 – 2007

Sarvajanik College of Engineering & Technology, affiliated to Veer Narmad South Gujarat

University, India.

PROFESSIONAL DEVELOPMENT & CERTIFICATION

ITIL 2011 Foundation Certification

Complete by Feb 2014.

Telecom Awareness Program

Participated in a weekly Industrial training program on Telecom Awareness at Bharat

Sanchar Nigam Limited, Training Centre – Pune, India.

Feasibility Study of Fixed Access Services

Successfully completed one and a half months of Study Project on Feasibility Study of

Fixed Access Services at Reliance Communication.

HONOURS, PRIZES, AWARDS & OTHER DISTINCTIONS

Awarded for poster presentation on “Connecting Rural India – ICT” at “World Telecom Day”.

Received appreciation on successful deployment of Advance Metering Infrastructure –

Smart Metering & Platform changes for Power Utility Business Unit.

Received appreciation on successful deployment of Open source GIS application for power

distribution.

References Available Upon Request

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