Mark Anderson

*** ********* **

Akron, Oh *****

Home: 330-***-****

Email: accp7h@r.postjobfree.com

OBJECTIVE: To obtain an administrative position that utilizes my previous work experiences

and skills.

PROFILE:

-Excellent initiative and communication skills, 14 years of exemplary customer service, logistics,

and purchasing experience

-Knowledge of Windows Office (includes Word, Excel, PowerPoint), Internet, 10-key punch

-Exceptional interpersonal and team leadership skills with a demonstrated commitment to quality

customer service.

PROFESSIONAL:

VETERANS SERVICE COMMISSION Akron, OH 2012-Present

Benefits Coordinator

-Accountable for processing all incoming clients, handling multi-line phone system

-Processing all month end reports and closeouts, ordering all military records and discharge

documentations

-Maintain spreadsheets for all certified mail, discharge logs, appointment logs and landlord

statements

AMPCO SYSTEM PARKING Akron, OH 2012-Present

Bus Operator

-Responsible for transporting The University of Akron students to their locations outlined using

various city routes

-Received my CDL (Commercial Driver’s License)

METRO REGIONAL TRANSIT AUTHORITY Akron, OH 2011-2012

Bus Operator

-Responsible for transporting customers to their locations outlined using various city routes

-Received my CDL (Commercial Driver’s License)

YRCW ENTERPRISES Akron, OH 1991- 2011

Imaging Administrator - Senior Examiner

-Responsible for imaging and indexing all documents for internal and external customers

nationwide in a timely manner and handled all imaging issues such as missing documents, bad

batches and illegible. ---Simultaneously addressing handling rejected invoice in a timely

manner, and assist customers with resolution of problems.

Accomplishments:

-Constantly met company guideline for imaging and indexing document within 24 hours of

receipt; and reduced a backlog of companywide non indexed documents

Mark Anderson Page 2

ALLSTATE INSURANCE COMPANY Hudson, OH 1994-2008

Senior Claims Associate (Part-time)

- Responsible for supporting internal/external clients with incoming/outgoing calls within a

national call center environment.

-Handles claims related to Home, Auto, Boat, Recreational Vehicles and Personal Injury.

Promoted to Senior Customer Report Administrator as a result of consistently receiving

outstanding rankings on performance reviews.

-Effectively assisted in resolving customer requests in a timely manner. Nominated twice for call

sample of the month by quality review team

UNITED STATES ARMY, HHC DISCOM, Ft. Drum, NY 1986-1991

Supply Specialist

-Applied principles of Automatic Data Processing to unit supply operations, processed supply

request, inspected and issued incoming equipment, kept accurate inventory records, maintained

all related reports, and prepared loss reports

REFERENCES: Available Upon Request

Contact this candidate