Customer Service Sales

Kendrick Jackson

Temporary Data Entry/Customer Service Call Center Rep

Atlanta, GA

*********@*******.*** - 256-***-****/404-***-****

• More than 7 years' successful experience in customer service and support with recognized strengths in

account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing

proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect,

Microsoft Word, CT DataTrac.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as "Total Quality Customer Service Professional."

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and

maintain/update accurate inventories.

Synopsis of Achievements

• Increased customer retention by 19%, from 72% to 91%.

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

WORK EXPERIENCE

Temporary Data Entry/Customer Service Call Center Rep

Robert Half Staffing - July 2013 to October 2013

Temporary Project Analyst November

Robert Half Staffing - Birmingham, AL - 2013 to 2013

2013

Temporary Administrative Assistant

DirecTV - Huntsville, AL - 2011 to 2013

Compliance Officer II

• Support sales reps in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Tax Consultant

Tax Masters - Houston, TX - 2007 to 2010

Working with tax attorneys Internal Revenue Services.

• Instrumental in igniting revenues from $58K to $686K in 2008.

• Received Employee of the month for sales and revenue for June and July 2009.

• Helped Clients resolved tax debt with US Treasury.

EDUCATION

Masters in Business Management

University of Alabama - Tuscaloosa, AL

2006

Bachelors of Science in Business Administration and Accounting

Stillman College - Tuscaloosa, AL

2004

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