Medical Assistant Quality Assurance

Location:

Posted:

February 18, 2014

chimira washington 832-***-****

********@*****.***

Certified Medical Assistant

CMA with experience in a multiphysician medical practice and additional healthcare experience as an

•

RPT. Known for dedication to providing premium patient care. Skills include:

Medical Office Management Bookkeeping & Filing Patient Scheduling

Medical Billing & Coding Taking Patient Vitals Ancillary Testing

Medical Records Management Blood Draws Patient Education

Data Entry (75 WPM) Injections HIPAA & JCAHO Knowledge

Education

Certified Medical Assistant (CMA), 1996 Present

Registered Phlebotomy Tech (RPT), 1997 Present

Certified in First Aid & CPR, 1996 Present

High School Diploma, FOREST BROOK HIGH SCHOOL Houston, TX, 77016

Professional Experience

QUEST DIAGNOSTIC Houston, TX

Registered Phlebotomy Technician/ Site Lead, 2005 Present

• Greeting patients an treat all patient/clients in a courteous manner. Maintain a safe and professional

environment for all patients/clients and employees. Also act as a coach, mentor, instructor/trainer for new

employees learning the policies and procedure safety/compliance manual, why over look a 4person site.

• Perform the basic clerical duties ( e.g., answers the telephone, scheduling appointment, filing, faxing, data

entry, calling clients to confirm handwritten orders, monthly statistics, daily logs, verify test, obtain accurately

billing information, ICD 9 codes etc…

• Skills (e.g., pediatric and geriatric venipuncture, capillary collections, cert. UDS collector, labeling

specimens/processing, centrifuge, split and freeze specimens as required by test order.

MIDTOWN OB/GYN Houston, TX

Certified Medical Assistant, 1996 2005

Serve as a key member of healthcare team for a busy OB/GYN medical practice. Assist four MDs as well as PA and

RN team in ensuring optimal patient care and smooth daily functioning of office. Key Results:

• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling

appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing

venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., ultrasound,

immunoassays, chemistry analysis, hematology, urinalysis.

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Helped implement practice’s quality assurance and control program. Efforts ensured compliance with

HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.