Customer Service Sales Representative

Mike Hughes Page *

Mike Hughes

**** ****** ****, *******, ** 53711 ********@*****.*** 608-***-****

TECHNICAL & PROFESSIONAL SKILLS

• Server/Networking: Windows 03/08/12, Backup

• Operating Systems: Server 03/08/12, Exec 10/12, SBS 08/11, Exchange 07/10/ 365,

Windows 7/8, Mac OS X.8, Linux. Office 365, MS SQL 05/08/12, SharePoint 07/10/13,

• Software: Office 07/10/13/365, Exchange SCCM 07/12, server installation, configuration &

Server 07/10, SharePoint 07/10/13, SCCM management. Microsoft Hyper-V 08/12 and

07/12, MS Project 10, MS Visio 10/13, Norton VMware ESX 3.5/vSphere 4/5 virtualization. Active

Antivirus 12/13, Symantec Ghost 2.5/15, directory & exchange administration & support.

Trend Micro WFBS, Adobe Creative Suite Group policy management. TCP/IP configuration &

5/5.5/6, Acronis 12/13, MS Dynamics 09/12, support. Cisco ASA 5500, Pix 500, 2500/7600

Sage Mas 90/200, Solid Works 12/13, routers, 2000/3000 switches, SonicWall TZ/ NSA,

AutoCAD 12/13, Easylabel 5. firewalls and switches. HP Store Easy 1630 SANS,

• Hardware: Extensive experience supporting Cisco VOIP CUCM 6/7/8, Shortel VOIP. Intranet &

Extranet Webpage support. Server & Workstation

Dell/IBM/HP servers, workstations, laptops,

printers, monitors and all internal components. Backups with Backup Exec. 3com/Cisco IP Phone

system and blackberry support. OS and PC upgrades

Skilled in Dell/IBM/HP asset management and

recycling. Experience with Apple X Serve, with Symantec Ghost, WSUS and SCCM. Windows

patch management with WSUS, SCCM and Update

iMac, Mac Pro and Mac Book. Experience

with server room hardware including Expert. Antivirus/Antispyware administration with

Symantec Antivirus.

UPS/PDU, Kvm’s, Racks and patch panels.

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• IT Trainer: Extensive experience training clients at

Work Ethic: Team player and solution

provider with strong communication and all skill levels on computers, software, network &

security.

customer service skills, who can also work

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independently. Quality oriented, reliable and Documentation/Data: Create and maintain client

focused with eagerness to learn and grow as an network documentation.

IT professional.

EDUCATION

Microsoft Windows MCSE 2003, MCITP 2008

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New Horizons Madison, WI A+, MCSE, MCP+I & CNA

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• Trinity College Dublin, Ireland BSc (Mathematics & Physics)

• Institute of Technology Dublin, Ireland Civil Engineering Diploma

PROFESSIONAL EXPERIENCE

Network Consultant – Synergy Networks, Madison, WI 2007–Present

Provide support to clients on any hardware, software or network issues.

• Upgrade/migrate client networks to Microsoft 08/12 domains.

• Install, configure and administer Windows 08/12 and SBS 08/11 servers.

Mike Hughes Page 2

• Install, configure and administer Exchange 07/10/12 and MS SQL 05/08/12 servers.

• Install, configure and administer SharePoint 07/10/13 and SCCM 07/12 servers.

• Install, configure and administer Microsoft Hyper-V 08/12 and VMware ESX 3.5/vSphere 4/5 servers.

• Install, configure and administer HP SAN’s

• Backup system support with Backup Exec 10/12, ARCserve and Tivoli.

• New PC and software migration with Symantec Ghost and SCCM.

• Cisco Pix 500 firewalls, RV VPN routers, ASA 5500, 2600/2800/7600 routers.

• SonicWall TZ 210 and NSA 5000 series.

• Support VOIP phone systems and Blackberry servers.

• Provide and maintain network and server room documentation for clients.

• Provided client support on network security and design.

Helpdesk Administrator – TomoTherapy Inc. Madison, WI 2002–2007

Provide support to clients on any hardware, software or network issues. Help maintain stability, security and

growth of the network by administering, monitoring, troubleshooting and upgrading the network infrastructure.

• Install, configure & administer Win 2000/2003, exchange 2000/2003 and ghost 8.0 servers.

• Backup and archive server and computer data using tools like backup exec or windows backup.

• Provide network infrastructure support by working on patch panel, cabling and switches.

• Push out windows and Symantec updates with various tools, such as update expert.

• Configure and support remote access including Cisco VPN, dial up & extranet SSL website.

• Train all new hires in IT orientation.

• Support 3 Com IP phone systems, purchase, manage and support cell phones and blackberries.

• Purchase and support all hardware such as computers, printers, servers & projectors.

• Purchase and support all software such as MS Office, Symantec Antivirus and Symantec ghost.

• Work with Dell to recycle out of warranty computers with new upgrades.

• Manage software licensing.

Network Consultant – City of Whitewater, Whitewater, WI 2001–2002

Provide technical support on Network administration and upgrades.

• Purchasing new computers and cloning them with Novell ZenWorks.

• Migrating clients from MS mail to GroupWise 6.0, win 98 to win XP, & training them.

• Troubleshooting network issues, installing hardware on pc’s and servers.

• Administering NT and Novell servers and performing backups.

Computer Technical Support – SITEL Technology Services, Madison, WI 1998–2001

Provide technical support for AOL, AT&T WorldNet & Business dial.

• Internal helpdesk support for AT&T.

• Support & troubleshoot VPN, Internet connections, email, browser and OS errors.

Customer Sales Representative – Land’s End Inc. Madison, WI 1996–1999

• Provided customer service on phone orders using computerized system.

Electronics Assembly – Soft Switching Technologies, Middleton, WI 1996–1997

• Assembled dc power supplies, soldered, installed semiconductors and printed circuit boards.

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