Customer Service High School

Location:

Posted:

February 15, 2014

CORDARRELL LEE

**************@*****.***

Tel: 832-***-****

PERSONAL STATEMENT

I am a highly motivated, responsible, hardworking individual who can bring immediate value and

strengths while developing my current skills.

EDUCATION Grand Canyon University – Phoenix Arizona

Currently pursuing Bachelor of Business Administration

SKILLS Microsoft Word Microsoft Excel

Typing 35wpm

EXPERIENCE

Iqor – Houston, Texas 6-2011 – 8/2013

Customer service / technical representative

• Answered telephone inquiries

• Answered written or internet-based inquiries of a technical or complex nature from customers

regarding company products.

• Supported primarily to external clients but also assisted and advised internal clients.

• Analyzed non-routine problems with nonfunctioning electro/mechanical equipment or software

applications to identify problem areas and recommended corrective action.

• Regularly required deviation from standard screens, scripts, and procedures.

• Maintained log of problems so that recurring problems could be reported to product development.

• Handled problem resolution which may have required follow-up and/or escalation to a higher level of

expertise.

• Handled situations which required adaptation of response or extensive research according to customer

response.

The Home Depot – Houston, Texas March/2009 – June/2011

Customer service / shipping and receiving clerk

• Responsible maintaining acceptable inventory accuracy.

• Ran inventory reports on a daily, weekly, and monthly basis to monitor inventory discrepancies.

• Performed inventory adjustments when needed to ensure that inventory levels were accurate.

• Performed visual validation of received merchandise to ensure it was received correctly.

• Maintained and was accountable for high levels of customer service, internal and external.

• Performed in a manner consistent with the company’s vision, mission Statement, and operating

principles.

ACHIEVEMENTS

Boy Scout 3 year member first class ranking

2 year letterman on Bellaire high school basketball program

1 year letterman on Houston Can basketball program

All-star team selection at Houston senior basketball showcase

Texashoops Spring Signing 2007 receiving a full scholarship to play New Mexico Military Institute