Sales Administrative Assistant

Work experience

**/**** - **/**** - ***** Evangelical Lutheran Church -

Houston, TX

Temporary Administrative Assistant

Responsibilities:

. Answer all incoming calls; direct them accordingly

. Make necessary calls

. Responsible for service calls on all office machines (i.e.

copiers, printers)

. Responsible for distributing all mail and processing

overnight packages

. Responsible for distributing all faxes and confirmations

. General administrative duties such as copying, filing,

binding and mailouts

. Internet research

. Data entry

. Act as office manager's point of contact when he is out of

his office or unavailable.

. Creating spreadsheets

. Processing Payroll

. Writing checks

. Working with Quickbooks, and all office programs

04/2012-02/2013 - Anna's Linens

Supervisor

Responsibilties:

. Key holder -opening and closing the store

. Delegating daily tasks to sales associates

. Motivating sales team to increase sales and ensure

efficiency

. Hiring and training sales associates

. Authorizing returns

. Examining merchandise

. Maintaining inventory

. Recording and meeting daily sales

. Responding to customer complaints and comments

. updating colleagues on business performance, new

initiatives and other pertinent issues

. touring the sales floor regularly, talking to colleagues

and customers, and identifying and/or resolving issues

. Deposits

. Cashier when needed

. Maintaining a well organized store

. Maintaining inventory

04/2013-01/2014 - Marriott Hotels and Resorts

Guest Services Representative

Responsibilities:

. Greets, registers, suggestively sells rooms, issues room

keys, assigns rooms to guests and sets wake up calls in a

efficient, warm and friendly manner.

. Ensures guest safety by following established security

procedures including fire/tornado procedures, key security

and guest privacy.

. Date stamps, sorts, and racks incoming mail and messages.

. Records and communicates guest special requests and

problems to appropriate department and ensures they are

addressed in a timely and acceptable manner.

. Answers inquiries pertaining to hotel services;

registration of guests; and local attractions and provides

travel directions.

. Accurately checks out guests and communicates departures

with housekeeping staff.

. Accurately computes bill, collects payment, makes change

for guests and makes deposits according to KHC cash

handling procedures.

. Makes, confirms and cancels reservations via telephone,

computer and in writing.

. Answers and routes internal and external phone calls in an

articulate, friendly manner using prescribed procedures.

. Posts charges such as room, food, liquor, or telephone, to

ledger.

. Deposits guests' valuables in hotel safe or safe deposit

box.

. Maintains the shift-to-shift log accurately to ensure

proper communication between shifts is maintained.

. Maintains the cleanliness and organization of the hotel

lobby and front desk area, and other duties, as assigned

education

2006-2010 - H. S. for Law Enforcement & Criminal Justice

- Houston, TX

High School Diploma, Texas Scholars

2010-2011 - Houston Baptist University -

Houston, TX

2013-present - University of Houston - Downtown -

Houston, TX

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