Customer Service Sales
Resume:
Joanne Culoso
Northport, NY *****
*******@*******.***
INSIDE SALES
KEY QUALIFICATIONS
Customer specialist, billing, credit, shipping and dispatching, inventory control
Customer service specialist with more than 20 years’ experience. I have an outstanding reputation for maintaining
excellent customer service standards. Experience working with high volume calls and answering intricate inquiries.
Perform the functions of Order processing specialist, diversified account specialist, and crediting/billing specialist.
Professional strengths include:
Customer Service Pricing/Quoting customers
Shipping Receiving Processing Orders
Inventory Control Functions Expediting Deliveries
Sales force support Special Attention Order Entry
Accounts Payable/Receivable Billing
BUSINESS EXPERIENCE
Atlantic Industrial Technologies, Shirley, NY Inside sales June 1997- June 2013
Responsible for training other customer service employees.
Replace supervisor in her absence.
Ensure the discounts are applied correctly, and credits are entered in a timely fashion.
Work with orders from start to completion
Handle customer requests and quoted customers.
Take and process orders via fax, phone, internet and email.
Handle all customer complaints
Process all returns
Troubleshooting all accounts
Sharon LaColla, CPA 1993 to present seasonal
Various duties including:
Prepared federal & multi-state tax returns for individuals
Prepared corporate quarterly & annual tax returns
Knowledge of Payroll taxes & preparation of weekly payroll
Assisted clients with bookkeeping duties
COMPUTER SKILLS:
Proficient in Pro-series, Tribute & Epicor
Working knowledge in Microsoft Word, Excel, Outlook and Quick books
Letters of recommendation and references upon request
Contact this candidate