Customer Service Supervisor

Janice Graves

Spring, TX

***********@*****.*** - 832-***-****

Dependable, punctual and cooperative

Team player who can also work effectively independent

Exceptional customer service skills

Willing to learn new things and self motivated for success

WORK EXPERIENCE

Cashier/Customer Service

Park and Fly - Houston, TX - September 2013 to Present

Responsibilities

Assist customers with paying for there stay, answer multi-phone line, check drivers buses for any damage etc,

communicate with dispatch regarding customer pick ups, use 2way radios to communicate with drivers

Accomplishments

I have been recognized for my team effort as well as my customer service with customers

Skills Used

Customer service as well as being a team player

Babysitter

babysitter - Newark, NJ - March 2012 to June 2013

Super. Paulette Smith

• Take him to and from school promptly

• Make sure all his homework is done and assist if need be

• Feed him lunch and dinner

• Make sure he takes a bath and his clothes are set out for school the next morning

Security Guard (Floater)

MCROBERTS PROTECTIVE AGENCY - New York, NY - June 2011 to January 2012

Super. Ms. Profit

• Monitor CCTV

• Patrol entire building

• Write in logbook and check ID's

• Assist with questions and inquires

Cashier

AVISTAR HAYNES PARKING - Newark, NJ - December 2009 to April 2011

Mgr. Steve Martin

• File customer's keys in numerical order

• Check customer's out via cash, credit card etc.

• Enter/edit customer's information in the computer system

• Answer multi phone line

• Maintain professionalism under stressful situations

Security Guard

World Trade Center Site - New York, NY - July 2008 to July 2009

Super. Mr. Cummings

• Secured gates and all access points

• Scanned construction workers, guards, and any personal or vehicle gaining access into the site

• Observed as well as reported any suspicious activity or problems to the Lead Tour Supervisor/Patrol

supervisor

Security Guard

ALLIED BARTON SECURITY - New York, NY - May 2007 to November 2007

Supervisor: Carlos

• Secure and protect members, their belongings and building

• Monitor people coming and going and write in log book

• Make sure the doors and building are safe and secured

Security Guard

NYC FURNITURE - New York, NY - November 2005 to May 2007

Supervisor: Ray

• Greeted customers as they left and entered the building

• Secured the entrance and store

• Assisted with customer questions

• Protected the store, merchandise and customers

EDUCATION

Veterinarian Technology/pre med

MERCY COLLEGE - Bronx, NY

September 2002 to May 2003

WILLIAM HOWARD TAFT HIGH SCHOOL - Bronx, NY

September 1997 to June 2001

Diploma

Academy Of Health Program

ADDITIONAL INFORMATION

Skills

Computer literate and internet savvy type 30+ wpm

Excellent communication and organizational skills

Knowledgeable of M.S. Word, Excel and PowerPoint

Hold a N.Y.S. Security License and SORA Security License for NJ

Contact this candidate