Quality Assurance Manager
Resume:
Damon R Bennett, LCSW (california)
Pursuing excellence in collaborative healthcare partnerships and services.
EDUCATION
Doctorate of Business Administration; Southern California University;
(current)
CA Behavioral Healthcare Leadership Institute, University of S. California;
2007
Public Health Leadership Institute, University of Kansas; 2001
Masters of Social Work (with honors); University of Missouri; 1995
Bachelors of Social Work, University of Missouri; 1993
EXPERIENCE
Director, Social Work Services 10/10-
5/13
Kaiser Permanente Hospitals and Health Plan Greater
S.Alameda Area,CA
Responsibilities: Within a Top healthcare provider in the USA, provide
clinical and administrative oversight of medical social work and discharge
planning services for two Hospital Facilities, as well as three large
outpatient units. Thru labor management partnership (CQI), accomplished
eliminating workplace injuries for two years, 100% reduction to staff sick
time absence to 6.5 days per year, increased staff satisfaction in 36 areas
with 89% overall satisfaction with manager performance, maintained patient
satisfaction and participated in reduction of PDR. Duties included clinical
flow oversight for social work and discharge planning, budgets, training,
performance management, hiring, labor partnership issue resolution,
staffing, scheduling, unit based teams and clinical supervision of interns,
staff and graduate business students. Elected chair for Northern California
Social Work Managers; 21 leader group sponsored by Kaiser Utilization
Executive.
Administrator, Quality Management 9/02 - 5/09
Alameda Behavioral Health Plan and Services
Oakland, CA
Responsibilities: Manage Quality/UR Program for a complex health plan with
a 300 million budget; 4,000 staff positions serving over 30,000 unique
consumers annually in Hospital and Clinic settings. Accomplished roll out
of EPSDT utilization program, significant reduction of staff lost time by
streamlining overall utilization process for 200M in services,
implementation of system wide HIPPA elements, as well as team. Quality
program oversight include internal/external auditing and corrective
actions, provider credentialing, formalized case review, provider selection
and contract review, organizational UR/ authorization, incident reporting,
performance improvement projects, regulatory standards, clinical and
documentation standards/ EMR and consumer complaints and problem
resolution. Clinical supervision of psychology, MFT and LCSW's reviewers.
Chair of Quality Assurance Committee; member of QI, Compliance, Service
Utilization and various ad hoc committees.
Consultant, Healthcare Programs 7/01 - 8/02
Kansas Department of Health Topeka, KS
Responsibilities: Manage and consult on budget management and performance
indicators. On-site vendor program audits and corrective action processes.
Develop State wide program reports thru data collection and analysis.
Member of two community planning committees, as well as represented
department through presentations with State/Federal conferences.
Manager, Social Work and Intake 06/98 -
05/01
Boulevard Health Center Jacksonville,
FL
Responsibilities: Within a University/County clinic, coordinate and develop
comprehensive behavioral medicine, prevention and behavioral health (mental
health, substance and prevention services)services; provide clinical
services with outpatient medical/specialty and Clinical Trials units;
oversight of intake staff; clinical consultation to University physicians,
nurses and faculty. Member of community planning committee and Clinic
leadership committee.
Clinical Social Work Practitioner 6/95 - 5/98
Menninger Clinic, North KC Hospital (#1 psychiatric in US)
KC, MO
Truman Medical Center/ Psychiatric Emergency
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