Customer Service Data Entry

CHRISTINE JACKSON

**** * ******* ***., ***. *N ● Chicago, IL 60619 ● 773-***-**** ● **************@*****.***

OBJECTIVE

To obtain a position utilizing both my experience and skills in an Administrative-Customer Service role that will compliment and

provide me with a more challenging atmosphere and increased responsibility within the organization.

EDUCATION

• East West University; 2012-Present

• H.O.P.E. Technology and Education Center, NFP – Certificate; 2012

• Completion of 20-hour basic training; 2006

• Lincoln University; 1981 - 1983

• Western Illinois University; 1979-1980

PROFESSIONAL EXPERIENCE

Instructor H.O.P.E. Technology and Education Center 04/2012-06/2013

• Present and discuss computer information for senior adults

• Prepares the room and computers for use before each class/attends proper shut-down after class

• Assures that the computer equipment is properly used

• Performs other related duties as assigned

Security Officer Optimum Security 07/2012- 11/2012

• CCTV monitoring

• Signing guest in and out of building

• Monitoring of access control through physical and technological tools

• Completion of daily log

Security Services Officer Premier Security Corporation 07/2006- 12/2011

• Strong focus on customer service through personal and telephone interaction

• Monitoring of access control through physical and technological tools

• CCTV monitoring

• Policy enforcement

• Data entry for policy violations, daily activities and guest access

• Foot-patrols of the property, both interior and exterior

Data Entry/Office Administrator National Able Staffing Services 08/2005- 06/2006

• Multiple client data entry administration

• Pledge and payment processing

• United Way administration, answering telephones, filing, photocopying

• Manual and electronic filing to include spreadsheet maintenance

• Special sensitive nature projects; Hurricane Katrina

Data Entry/Office Clerk Right Staffing Services 07/2004- 03/2005

• Data entry/encoder

• Daily processing of highly confidential payments large corporations

• Administrative responsibilities

• Mail handling

SKILLS / AREAS OF EXPERTISE

• •

Microsoft Office 2010 Payment validation and processing

• •

Customer call and inquiry handling Security Management

• •

Front desk customer service and management Communications Skills

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