Sales Manager
Resume:
Mario A. Young
210-***-**** *****.*******@*****.***
Summary of Qualifications
A highly bilingual enthusiastic individual with one year hands on experience in a call center
setting, with exceptional communication skills. Four years in a fast paced, high volume
atmosphere as a team leader. Proficient with multiple database software programs, internet
and MS office software produces.
Experience
• [Account Representative] [ 2013 – present]
[Rent A Center 210-***-****] [2311 SW Military Dr., San Antonio, TX 78224]
Keep contact with our customers and be responsible for delivery, set up and service our products
when necessary. I would either set up future payment commitments or schedule a merchandise pick
up on all defaulted agreements.
• [Team member/ Team Leader] [2009 – 2013]
[Toyota Motor Manufacturing 210-***-****] [1 Lone Star Pass San Antonio, TX 78264]
I would lead a team of five to eight workers, by creating there work schedules, supervising and
providing support by knowing all the jobs performed by my team workers so I can relieve workers, fill
in for absentees, or help workers who need assistance or are falling behind. I would make repairs on
vehicles that my team member made damages on, while providing a detailed report to my assistant
manager.
• [Fax N Pull Representative/Cashier] [ 2007 – 2009]
[Sam’s Club ( 210 ) 9 2 7 3 5 9 3 ] [3150 SW. Military Dr. San Antonio, TX 78224]
I opened new accounts for customers, did telemarketing and was a cashier handling more than 2,000
a day in cash sales.
• [Technical and Customer Support Assistant ] [ 2005 – 2006]
[Convergys 956-***-****] [2451 Monarch Dr, Laredo, TX 78045]
My main responsibility was helping clients and troubleshooting problems for internet customers.
Skill
• Typing speed: 45 words per min
Troubleshooting/problem salving, call center operations, report & documentation, complaint handling, up
selling/ sales support.
Education
• Lytle high School
• Graduated 2005
Languages Skills
Spanish excellent (read, write, speak)
•
English excellent (read, write, speak)
•
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