Customer Service Quality Control

Jami Hardy

**** *. ***** *******, ******** ***** 312-***-**** *.*******@*****.***

Seeking a position in the field of:

Customer Service

Providing Exceptional Service Building Loyal Relationships

SKILLS and ATTRIBUTES

Effective Communication Skills

Self Starter/Excellent Team Collaboration

Resourceful Problem Solving

Ability to Build Rapport with Customers, patrons and vendors

Superior Cash Handling Experience

EXPERIENCE

John H. Shelton- American Legion Maywood, IL

Bartender 2011- Present

Prepare and serve beverages to guest and patron following recipes and special request

Anticipates quest needs, and make drink adjustments per quest specifications

Completes point of purchase sales, settles tabs and balance register

Monitors, replenishes supplies and sets up bar display for following shift

Cleans and sanitizes bar area, equipment and glasses and stemware

Ni Ni’s Day Care Chicago, IL

Child Care Assistant 2008- 2011

Assisted in the oversight of children aged six weeks to age twelve in an day care setting

Coordinate and implement daily activates and ensure each child safety and security

Ensured physical needs were consistently provided, including meal preparation and

feeding, and tracking diaper changes.

Cleaned and maintained sleeping, play and equipment areas; documented any unusual

incidents and reported to parents as needed

U.S. Census Bureau Chicago, IL

Enumerator 2010

Conducted in home interviews utilizing U.S. Census guidelines and recorded responses of

U.S. Citizens during census season

Explained purpose of census, encourage participation and respond to interviewee

questions

Performed quality control checks on household samplings

Completed daily return of progress reports and submitted to supervisor, consistently

meeting deadline

EDUCATION

Alabama State University,

Montgomery, Alabama

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