Customer Service Sales

Cole B. Vogtman

Katy, TX ***** • 713-***-**** • ****.*******@*****.***

Objective

Innovative IT professional with drive to learn new skills in the many different fields of computing. Proven

ability to identify problem, analyze possible solutions and determine best course of action to meet objectives.

Extensive experience in customer service organization. Effective Trainer and Communicator; easily interface

between the technical and non-technical.

Experience

Jan. 2012 to Present

Discovery Systems

Houston, TX

Senior Technician

Lenovo and Toshiba Certified

Handle Lenovo and Toshiba warranty claims

Remote desktop support

Manage technicians and tickets

Diagnose problems with laptops and PC’s, order parts, repairs

Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues

Software license compliance

Hands on experience of installing IT hardware and software

Good use of resources to find resolutions to issues

Good organizational skills

Good time management

Hands on application system administration including proactive and reactive problem solving

Good knowledge of IT operating systems, especially Windows and Windows Server

Confident communications skills

Develop and provide end-user training/familiarization for new system users

Nov. 2010 to Dec. 2012

Bicycle World and Fitness Houston, TX

Mechanic

Customer Service

Bicycle repairs

Bicycle and accessory sales

Parts orders

Dec. 2007 to Nov. 2010

Sun and Ski Sports Katy, TX

Service Manager

Customer Service

Oversee bicycle repair area, mechanics and builders

Parts orders

Bicycle repairs

Bicycle and accessory sales

Mar. 2007 to Nov.2007

NS Controls Houston, TX

713-***-**** • ****.*******@*****.***

Cole B. Vogtman

PLC Wireman

Control panel assembly

Follow schematics from engineers

Wireman

Skills

PC Hardware installation

Printer installation and repair

Office365

Cisco phone systems

RAID Support

Network support of LAN, switches, patch panels, cabling

Microsoft Office 2003/2007/2010/2013

Microsoft SCCM

Windows XP, Vista, 7 and 8

Windows Deployment

Windows Server 2003, 2008, 2012

OSx

Android and iPhone setup

Linux

References

References are available on request.

Contact this candidate