Rudy B. Rowe

**** ***** ** *** ** Phone: 361-***-****

Corpus Christi, Texas Cell: 361-***-****

***** *-****: acco93@r.postjobfree.com

PROFESSIONAL EXPERIENCE

U.S. Air Force Ramstein, Germany

Accounting Technician Feb 1997-Feb 2001

• Utilized extensive knowledge of accounting procedures and techniques to verify

specialized ledgers of accounting data

• Controlled multi-million dollar contracts between the U.S. Air Force and multiple foreign

countries to assist with the purchasing of fuels, housing, and military supplies.

• Audited accounts payable and accounts receivable spending records of the U.S. Air Force

and foreign countries

Holiday Inn Corpus Christi, Texas

Night Auditor/Night Manager. Aug 2001 – Jun 2003

• Audited all departments financial daily/monthly reports and occupancy levels

• Coordinated front-office duties and resolved escalated issues after hours.

• Observed and monitored workers' performance to ensure that company rules and

procedures were being followed.

APAC Corpus Christi, Texas

Supervisor/ Quality Analyst/Associate Trainer July 2004-Oct 2005

• Oversaw day to day operations as it related to performance across programs, attendance,

quality, etc.

• Managed a team of agents and directed their activities for the achievement of call center

targets and goals.

• Conducted performance evaluations, made employment decisions, and set up

performance goals and targets for the assigned team.

• Monitored calls for quality assurance to ensure agents met the expectations of Verizon

Wireless clients.

• Assisted with training of new hire classes for the Verizon Wireless product.

First Data Corpus Christi, Texas

CSR/ Associate Workforce Analyst Nov 2005-October 2009

• Handled various call types for the Merchant, Bill Me Later, and Prepaid Products.

• Assisted Workforce Analyst with daily duties including but not limited to schedule

adjustments, daily exceptions, Vol Rels, the balancing of breaks and lunches to help with

service levels, and answering calls from agents and supervisors.

• Well versed in the use of multiple workforce programs such as EWFM, Microsoft office

and EA enterprise.

First Data Corpus Christi, Texas

Temporary Workforce Analyst October 2009-March 2010

• Watched real-time statistics such as service levels and staffing interval requirements to

ensure contractual standards defined by clients were being met in each product.

• Coordinated with Workforce Management and other Traffic Analysts to ensure continuity

of coverage and distribution of up-to-the-minute statistical data about the day.

• Worked closely with Operations Management to assist them in enforcing schedule

adherence and call time threshold guidelines for each product.

• Informed Operations Management so decisions can be made regarding OT, and off-phone

activities with up-to-the-minute daily statistics.

• Provided a daily compilation report for each product.

• Reported and resolved production issues that affected customers and representatives.

First Data Corpus Christi, Texas

Client Services Representative March 2010-

July2013

• Provide telephone/email support to employers concerning payroll practices, software

operations and other technical and non-technical issues.

• Apply critical thinking and problem-solving skills to client issues and escalations.

• Helped improve product efficiency by creating templates and shortcuts through Microsoft

Excel and Microsoft Outlook.

Barrera Construction LLC Portland, Texas

Carpenter Apprentice July 2010- Present

• Assist in the construction and renovation of houses to proper building codes for various

districts

• Help carpenters by carrying, lifting and transporting materials that are required for the

construction of buildings.

EDUCATION

Green Run High School Virginia Beach, Virginia

High school Graduate 1989 – 1993

U.S. Air Force Technical School Wichita Falls, Texas

Accounting/Finance Technical School Certification 1997

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