Customer Service Sales Representative

Joshua Ross-Mickens

**** ***** *****, *******, ** 77095

Cell: 832-***-****

**********@*****.***

Professional Summary:

Highly detail-oriented and organized self-starter who works well independently to get

the job done to the satisfaction of the client.

Skills:

Self-motivated

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Team liaison

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Conflict resolution

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Extremely organized

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Competitive analysis

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Works well independently

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Quick learner

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Strong communication skills

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Possesses a reliable vehicle

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Valid Texas driver's license

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Forklift and HAZMAT certified

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some spanish

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Culturally-sensitive

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Enthusiastic

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PowerPoint

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Work History:

Medical Courier, 11/2013 to 12/2013

Arrive On Time Delivery – 1834 Broadway St #106, Pearland, TX 77581

• Worked directly with departments, clients, management to achieve result.

• Performed initial client assessment and analysis to begin delivery process.

• Entered patient, procedure and equipment into computer system.

• Explained procedures to patients to reduce anxieties and increase patient

cooperation.

• Maintained detailed records of delivered results by entering data and patient

information into computer.

• Documented all maintenance and repairs in a timely fashion.

• Assisted patients and families in achieving positive outcomes through thorough

assessments.

• Followed all appropriate procedures to minimize patient's risk in not taking medication

successfully .

Field Technician, 10/2009 to 12/2009

Apex Emergency Services – 9203 Thomasville Dr, Houston, TX 77064

• Installed, repaired and tested electrical and electronic systems.

• Documented all maintenance and repairs performed on equipment.

• Cleaned work sites, including hauling debris and trash, cleaning tools and storing

equipment.

• Installed data and video equipment.

• Provided outstanding customer service.

• Accurately read, understood, and carried out written instructions.

• Ensured timely response in picking and packing of reorders.

• Repaired wiring, plumbing, equipment, and machinery.

• Unpacked and assembled all new merchandise using variety of power tools.

• Safe and efficient operation of of machinery.

• Maintained compliance with company standards to perform all maintenance activities.

• Maintained positive relationships with all customers.

• Followed standards and procedures to maintain safe work environment.

• Operated wide variety of equipment including power saws, sanders, grinders, cranes

drill press, forklift and basic hand tools.

• Performed basic machine set up.

• Picked orders from inventory locations.

Sales Representative, 08/2009 to 10/2009

Dyro Productions – 16920 Park Row, Houston, TX 77084

• Documented all customer inquiries and comments thoroughly and quickly.

• Processed cash and credit payments rapidly and accurately.

• Responded to all customer inquiries thoroughly and professionally.

• Entered data promptly and efficiently with a high accuracy rate.

• Placed special merchandise orders for customers.

• Worked night and weekend shifts during holiday season.

• Recommended new product or service to customers, resulting in add-on business.

• Answered customer questions about product availability and shipment times.

• Accurately logged all daily shipping and receiving orders.

Courtesy Clerk, 11/2008 to 02/2009

Kroger – 6160 Highway 6 Houston, TX 77084

• Answered customer questions regarding store merchandise, department information

and pricing.

• Organized store merchandise racks by size, style and color.

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

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Rotated manufacturer products as needed.

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Greeted customers and ascertained customers' needs.

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Verified that all customers received receipts for purchases.

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Developed positive customer relationships through friendly greetings and excellent

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service.

• Operated a cash register for cash, check and credit card transactions with accuracy.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Cleaned and organized the store, including the checkout desk and displays.

• Completed all point of sale opening and closing procedures, including counting the

contents of the cash register.

• Handled all customer relations issues in a gracious manner and in accordance with

company policies.

• Fostered a positive work environment by consistently treating all employees and

customers with respect and consideration.

• Communicated clear expectations and goals to each team member.

• Actively pursued personal learning and development opportunities.

• Preserved a perfect attendance record .

Secretary Assistant, 06/2009 to 09/2009

First Sixth Street Baptist Church – 548 Abe Lincoln Ave, Port Arthur, TX

• Answered and quickly redirected calls.

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Managed office supplies, vendors, organization and upkeep.

• Directed guests and routed deliveries and courier services.

• Answered and managed incoming and outgoing calls while recording accurate

messages.

• Opened and properly distributed incoming mail.

• Maintained a clean reception area, including lounge and associated areas.

• Assisted with event planning, including associated travel and logistical arrangements.

• Screened all visitors and directed them to the correct employee or office.

Education

High School Diploma: 2009

Cy-Fair HighSchool - 22602 Hempstead Hwy, Cypress, TX

Associate of Applied Science: Pharmacy, Current

Lone Star College- Cy-Fair - 9191 Barker Cypress Rd, Cypress, TX

Certifications

• OSHA Fork Lifting Certification

Contact this candidate