Customer Service Assistant

William J. Le Barre

***** *** **** ***** ? Dallas, Texas 75287

972-***-**** ? *************@*****.***

SUMMARY

B.A. degree with progressive experience in environments requiring strong

technical, problem solving, and communication skills. Proactive leader

with a proven track record of performing in fast-paced industries to ensure

high-quality delivery and performance results for large-scale commercial

printing projects. Self-motivated with a history of achieving production

goals blended with the ability to communicate with large key accounts and

their customer representatives. Recognized as a color expert with extensive

background training and supervising crews.

Commercial Printing & Color Peerless Customer Service Skills

Specialist Leading, Supervising & Training Crews

Quality, Performance, & Production Thorough Knowledge of Printing

Industry

Problem Solving & Technical Delivery

Expert Computer & Software Skills Results-Driven, Detailed & Accurate

EDUATION, CERTIFICATIONS and SKILLS

OKLAHOMA STATE UNIVERSITY, Stillwater, Oklahoma

Bachelor of Arts, Political Science, 1998

CompTIA A+ Certification, MS Office, Windows XP, 2000, ME, 98, 95 and 3.1

PROFESSIONAL EXPERIENCE

PRO-LINE PRINTING, INC., (Acquired by R.R. Donnelley & Sons, Inc), Dallas,

Texas 2007 - 2013

Second Pressman

. Operate Goss M-3000 press for commercial printing company specializing

in newspaper inserts for retail advertising with large accounts such

as Home Depot and Lowes.

. Review job specifications, set up color with computerized press

operations, and monitor overall production throughout press run to

meet customer specifications.

. Maintain color and ink quality throughout press runs with strong

attention to detail and quality control.

. Recognized for precision, details, and accuracy with the ability to

identify errors that contribute to company profitability by

eliminating reruns and waste in the printing operation.

TREND OFFSET PRINTING, Carrollton, Texas

2004 - 2007

Team Leader / Assistant Team Leader

. Lead pressman on the Goss M-2000 Sunday press as well as assistant

lead on Goss M-600.

. Programmed color templates to meet customer specifications and

production goals in a fast-paced industry.

. Maintained open communication with other pressman to promote teamwork,

reviewed crew performance, production quality, and handled training.

Conducted general maintenance as scheduled.

QUEBECOR WORLD, Stillwater, Oklahoma

1992 - 2004

Team Lead / Assistant Team Lead

. Planned, reviewed, and monitored overall production of the Harris Off-

set Web press with computer controlled register for the publication

division with large accounts such as ESPN and the Rolling Stones.

. Provided oversight for crew of six pressmen from color set up to

final production.

. Reviewed crew performance and handled hands-on training to maintain

production quotas.

. Extensive background communicating with customer representatives on

final press checks, as well as collaborated with customer service and

prepress departments to resolve problems.

POINT & CLICK COMPUTERS, Stillwater, Oklahoma ? Owner

2001 - 2004

. Designed and built over 300+ computer systems for customers and set up

networking systems.

. Handled troubleshooting, diagnosis, and repair of hardware, software

and operating systems.

OKLAHOMA STATE UNIVERSITY ? Full-time student

1989 - 1992

UNITED PARCEL SERVICES, Tulsa, Oklahoma

1988 - 1989

Supervisor, Unload / Preload

. Supervised loading/unloading of trucks at a regional hub to achieve

daily production goals.

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