Customer Service Sales

***** ******** ******, *******, **

77072832-***-****(***************@*****.***

Shawnee Reed

Career Focus

Passionate, versatile, and seasoned professional with exceptional

ability to work within teams and multi-task projects under strict

deadlines, to be detail-oriented excellent problem solving skills and

extensive financial services experience...

Skills Summary

Telephone inquiries Computer Savvy Adaptability

Experienced in Financial Customer Service Mediation

services field Account management Conflict resolution

Knowledgeable in Process development Strong client relations

Insurance, Mortgages, Negotiation skills Energetic work attitude

Loss Mitigation, Complex problem Client acquisition

Retirement Accounts, resolution Excellent Listening

Etc. Strategic planning skills/communication

Credit card processing Mediation skills

Telecommunication skills Strong Fast learner

organizational

Multi-line phone usage skills

Employment History

09/12-09/13 American National Insurance Company

Houston, TX

Marketing Associate

Responding to agents request for more information about the company and

contracting

Discussing commissions, production requirements, and the hiring of

subagents with potential agents

Completing phone contracts with agents and processing their contracts

Training the agents on the products and services

Cold calling in the cold recruiting database

12/11-08/12 Ocwen Loan Servicing Houston, TX

Customer Care Coordinator

Answer complex questions, assist customers who are struggling financially,

collect payments, gather loan modification documents and set up future

appointments

Provide friendly and empathetic assistance to all customers

Offer long term resolutions to customers to resolve delinquency

Log all borrower contacts into the loan servicing system

Properly document Ocwen's mortgage servicing system to ensure high quality

customer service

08/10 -12/10 Humble ISD

Humble, TX

Signing Aide

Assisting a deaf child in a mainstream class to reiterate the lesson to the

child's understanding.

012/08 - 06/09 Home Depot

Houston, TX

Inventory Management Specialist

Operating a mobile computer to manage the inventory of my specific

department (price changes, markdowns, pack downs, reorders, merchandise

counts, etc) .

Providing superior customer service and encouraging sales.

08/07 - 06/08 Insurance Overload Staffing- AIG

Houston, TX

Client Service Professional

Benefits administration (Retirement benefits such as 401k, 403b, 408a,

mutual funds, annuities, etc.) in a call center environment.

Modeled Annuity and Mutual fund loans for clients and creating loan

documents;

04/06 - 08/07 TimeWarner/Comcast

Houston, TX

Account Management Representative (Tech Support).

Providing superior service for customers with Tech Support issues and

questions (digital cable boxes, wireless modems, cable modems, digital

phones, etc) as well as billing issues in a call center environment.

Required to maintain specific sales goals for the month by upgrading or

selling Comcast products to customers.

05/04 - 03/06 L. R. Jones Allstate

Houston, TX

Licensed Customer Service/Sales Rep

Taking calls from customers giving quotes and answering questions about

their policies.

Cold calling to generate leads and inside sales.

Closing sales for customers that came inside the agency.

Checking customers' eligibility and writing up policies if customer were

eligible.

Education

Ashford University (Online) - Clinton, IA

Pursuing a B.A in Finance (Graduation anticipated 2014)

Contact this candidate