Customer Service Manager
Resume:
PHILIP R. HEIN
**** *. ****** ****. ******, CA **724
********@*****.***
SUMMARY
Seeking to secure a position where experience, professionalism, and excellent communication are
valued.
SKILLS AND ABILITIES
o Possesses over twelve years of varied working experience.
o Proficient in Microsoft Office Systems: Word, PowerPoint, Outlook, and Excel.
o Able to work with a diverse population, team building, and management.
o Project management in projects ranging from $10k to $75k.
WORK EXPERIENCE
Manager
o Coordinates department activities to insure services are provided in a timely manner.
o Inspect and evaluate the physical condition of facilities to determine required work.
o Monitor and control resources and oversee the spending of budgets.
o Conduct all AP/AR for Home Owners Association.
o Establish and implement departmental policies, goals, objectives and procedures.
o Determine staffing requirements, interview, hire, and train new employees.
o Generate reports, forecast repairs, and work with a diverse population.
Communication
o Knowledge of business and management principals involved in coordination of people
and resources.
o Ability to communicate through mass e-mails and effectively plans events through social
media.
o Able to communicate information and ideas in English and Spanish.
o Develop constructive and cooperative working relationships with others.
o Conduct business with external organizations, the public, and government agencies.
Hospitality Industries
o Familiar with industry specific software: Fosse Hotel operating system & SMS.
o Over-see guests in properties ranging from 100 to 269 rooms.
o Insure guests are properly registered and accounts are managed correctly.
o Customer service oriented individual with a passion for helping others.
WORK HISTORY
Privately Contracted, Azusa, CA SES Tutor 11/12 to 2/14
Titan Management Group, San Francisco, CA Assistant General Manager 7/12 to 10/13
The Courtyard by Marriott, San Francisco & Baldwin Park, CA Front Desk 2/09 to 2/12
The Lodge at Pebble Beach, Pebble Beach, CA Team Leader 7/07 to 12/08
The Inn at Spanish Bay, Pebble Beach, CA Concierge 8/06 to 7/07
EDUCATION
San Francisco State University, San Francisco, CA B.A. Political Science
Maximo Nivel S.A., San Pedro, Costa Rica TEFL/TESOL Certificate
Don Quixote International, Salamanca, Spain Conversational Spanish
Certificate
Contact this candidate