Customer Service Sales

Operal Amos

**** ******** ****; Houston, TX *****

***********@*****.***

AREAS OF EXPERTISE

. Customer Satisfaction . Leadership & . Workflow

Motivation Optimization

. Product Sales . Project Coordination . Marketing

Cash America Advance, Inc. - July, 2003 - November, 2013

Market Manager

. Manage a nine store district and implement plans to maximize sales and

profit

. Exceed goals and objectives in all key performance areas

. Define and implement goals for eight stores and 22 employees

. Responsible for overall Financial Performance and Operations

. Create annual budgets for all stores

. Mentor and train all coworkers

. Evaluate coworkers and facilitate professional growth

. Recruit and select potential new hires for market

. Monitor operations, shop by shop, against company standards

. Develop and maintain a market succession plan

. Identify and resolve problems against company standards

. Maintain the highest level of customer satisfaction

. Conduct monthly store audits

. Select, organize and implement community involvement events

Citi Trends - January 2003 - July 2003

Assistant Manager

. Opened two stores in the Houston Market

. Oversee all operations in the absence of store manager

. Assist in the interview process

. Trained all new hires on daily operations

. Made bank deposits

. Minimize store shrinkage

Sprint Yellow pages - May 1999 - May 2002

Account Representative

. Handled all phases of existing revenue accounts

. Cold call on new prospects to increase customer base

. Present marketing/demographic information for current book

. Create and propose new advertising

. Confirm rates and billing information

. Participate in the mentor program for new account reps

Brinks Home Security - July 1997 - July 1998

Security Sales Consultant

. In-home sales presentations to prospective customers

. Self-generate and company provided leads

. Designed and recommended appropriate security system

MobileComm - May 1995 - July 1997

Sales & Customer Service Associate

. Inside sales and customer service

. Assist existing customers w/various issues

. Three-time President's Club winner

Shell Oil Company - May 1985 - August 1994

Administrative Assistant

. Provide administrative duties for various departments & managers

EDUCATION

Texas Southern University - approx 60 hours toward degree in Business

Administration

New Light Bible College - two year certificate in biblical studies

SEMINARS AND TRAINING

National Seminars Group - Rockhurst University Continuing Education

. How to Communicate with Tact and Finesse - Los Angeles, CA

Friedman Group

. Multi Store Training - Los Angeles, CA

John C. Maxwell & Kirbyjohn Caldwell

. Leadership Forum - Houston, TX

Cash America University

. World Class Customer Service Skills - Ft. Worth, TX

. Interviewing - Ft. Worth, TX

. Time Management & Organization Skills - Ft. Worth, TX

. The OZ Principle - Ft. Worth, TX

LICENSE

. TX Dept. of Insurance - Life and Health License - current

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