Roberta L. Shannahan

**** ****** ** • Berrien Springs, MI 49103 • 248-***-**** • accnlj@r.postjobfree.com

QUALIFICATION SUMMARY

Dedicated and self-motivated individual offering a sold employment background working

in an office environment, with extensive experience in general office administration, team

training, and providing outstanding customer service.

Excellent communication, organization, and time management skills. Works well either

independently or as a contributing member of a team.

SKILLS

Microsoft Office Suite Process oriented

Practice Master (legal industry practice Interpersonal communication

management software)

Highly organized

OTHER SKILLS

Corporate Trainer--train new hires and responsible for launch of a new Point of Sale System

training program

Office Manager--balance incoming funds and complete reports for corporate office, write

schedules for store employees

Inventory control--order stock from multiple vendors and prepare and assist for on-site physical

inventory by an outside company

PROFESSIONAL EXPERIENCE

Finance Specialist Orlans Associates, P.C. Troy, MI 08/05– 08/13

Foreclosure Law Firm

Trained employees on new call center software, call center procedures and phone system

Worked with consumers and financial institutions to assist consumers in coming out of home

foreclosure in the initial stages of loan modification

Monitored, updated, and input financial information for multiple bank clients, Freddie Mac and

Fannie Mae websites

Processed incoming funds, updated clients and prepared legal documents

Reconciled bank statements and accounts payable duties for one of the companies in the

organization

Held receptionist and call center agent positions prior to accounting

Food Service Associate Troy School District Troy, MI 08/98– 06/06

Larson Middle School

Maintained account and prepare financial reports of incoming funds

Manage student fund accounts

EDUCATION

High School Diploma Eisenhower High School Shelby Township MI

CERTIFICATION

Awarded GOLD Work Keys Certification Michigan Works Dowagiac, MI

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