Customer Service High School

Wendy Almengor

**** *. ****** 773-***-****

Chicago, IL 60634 **********@*****.***

OBJECTIVE

Dedicate, punctual and detailed individual. Positive attitude and team

player. Willing to take on new challenges with responsibilities. Bilingual

(Spanish/English).

SUMMARY OF SKILLS

. Excellent customer service skills.

. Great communication skills.

. Have attention to details.

. Proficient in Outlook and Excel.

PROFESSIONAL EXPERIENCE

Aircraft Service International Group, O'Hare IL

11/12-12/13

Accounting Assistant Clerk

. Add new material to file and created new records as necessary.

. Answer questions about records and file.

. Communicated with Supervisors, Managers, and Customers daily in

researching discrepancies.

. Compare ticket information to the QT technologies software that

company used daily.

. Find and retrieve information from files in response to requests from

managers and customers.

. Keep records of Materials filed or removed, using computers.

. Place materials into storage receptacles, such as file cabinets,

boxes, bins, or drawers, according to classification and identification

information.

. Scan or classify information according to guidelines such as content,

purpose, user criteria, or chronological, alphabetical, or numerical

order.

. Track missing tickets in order to account for Jet A Fuel accurately.

. Gather Fuel Tickets and Truck Sheets to be filed from departments and

employees.

. Perform general office duties such as typing, operating office

machines, and sorting mail.

Ticket Reading & Bag Connection, Prospect, IL 06/09 -

11/12

Customer Service

. Check passenger validity of boarding passes and identification via

scanner.

. Checked passenger luggage for acceptable size on aircraft.

. Monitored passenger luggage lanes to keep from moving quickly through

the lines.

. Assisted passengers with information regarding kiosk.

. Assisted passengers who needed a wheelchair.

. Unassisted Minor Assistance.

. Monitored passenger valid access into terminal.

. Monitored gate security for passengers using hand wands.

EDUCATION

College

Truman College, Chicago, IL Studied English as a Second Language 06/01-

12/01

Maybal, Guatemala, General Studies 01/99-10/99

High School

Instituto de Ciencia, Guatemala 01/94-1996

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