Customer Service Representative

Mickee Burroughs

**** ******** ****

Fairfield, AL 35064

Phone: 205-***-****

Alt. Phone: 205-***-****

E-mail: ***************@*****.***

OBJECTIVE

Seeking a long term job with the possibility to grow within the company.

SUMMARY OF QUALIFICATIONS

Over five years warehouse experience

Operate overhead cranes, forklift, and pallet jacks

Certified Forklift Operator

Over 5 years of customer service experience

Microsoft Word and Excel

Great customer service skills

Type 30 wpm

WORK EXPERIENCE

Landscaping (3/2007 - Present)

A+ Lawn Care, Birmingham, AL

-Maintain lawns, hedges, and flowerbeds of customers

-Take comments for improvement from customers and report them to

management.

Order Puller (5/2012 - 10/2012)

TSF, Homewood, AL

-Locate and picked items through out the warehouse to complete an order.

CSR (2/2011 - 4/2012)

U-Haul, Homewood, AL

-Helped customers with rental trucks and made sure that they got the service

they needed.

Customer Service Representative (11/2008 - 2/2009)

Teletech, Fairfield, AL

- Assisted customers in diagnosing and repairing issues with personal computers

over the phone.

- Documented reoccurring issues and reported them to management so that

permanent resolutions could be implemented.

- Probed for RevGen opportunities and completed sales based on customers'

needs.

Receiving Associate (3/2003 - 8/2007)

Wal-Mart, Fairfield, AL

-Unloaded merchandise from trucks.

-Made sure all merchandise was put in it's proper place.

-Operated folklift to move pallets merchandise

Stock Clerk (6/1999 - 6/2000)

Food Giant, Bessemer, AL

-Maintained well stocked inventory and reported shortages to management.

-Assisted customers in locating items.

EDUCATION

1 year-Computer Science

Lawson State Community College

Birmingham, AL

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