Engineer Customer Service
Resume:
Louis Valle
[pic]
Cypress, TX 77433
E-mail: ***********@*****.***
Home Phone: 281-***-****
Technical Support Analyst
SUMMARY
Cisco Network Engineer with over 10 years of phone and customer one on one Experience. Areas
of expertise include CCNA, Network+,A+ certifications. Proven Ability in Troubleshooting,
Installations and providing great service for the customer. Detailed Oriented with strong
work ethic, problem solving. Communication, interpersonal and team working skills. Fluent in
English and Spanish.
EXPERIENCE
Sep 2012 - Jan 2013
Telecommunications Tech. OCC Communications
Installation of routers, voice and internet provisioning for alarm security installations.
Switching out panel boxes and installing touchscreens for Comcast wireless security installs,
running cat5 for cameras and sensor diagnostics. Connecting users to wireless Lans through
laptops, tablets and smartphones. Providing detailed customer service education on all system
use. Ensuring all customer cabling devices are within specifications before leaving customer
site.
Jul 2006 - May 2011
Network Technician Ramos Consulting, Tampa, Fl
Responsible for managing Lan/Wan Installation and arrangement for Network Pc's performing
connectivity, system setup, and Hardware and Software Troubleshooting. Installed and
configured NT/2000/XP/Windows7. Responsible for troubleshooting, installing, configuring and
repairing computer systems. Performed router and switch configurations, support and
installations on all clients premise equipment. Assisted in troubleshooting with local system
administrators to resolve Lan issues that could be seen from router.
May 2003 - Jan 2006
Network Support-Field Engineer. AMC INC., NY, NY
Installing new computer system and connecting them to Lan. Installing client OS and
supporting software as per the guidelines of the organization. Providing on site support to
fortune 500 clients. Installed Cisco 1700 series routers, net gear hubs and switches
May 2002 - Feb 2003
Network Engineer. Service & Solutions, San Juan, PR
Performed Installation and configuration of customer networks. Assisted in implementing
network for Johnson & Johnson. Transitioned from a flat network into a fully routable network
distributing V-Lans through two VTP Domains.
Nov 2000 - Oct 2001
NOC Engineer. AT&T Solutions, Silver Spring, MD
Responsibilities included working Wan outages, site isolations, router maintenance and
coordinating projects with network counterparts. Worked on issues dealing with network
congestion and network connectivity.
Feb 2000 - Nov 2000
NOC Engineer. Metricom, Plano, TX
Responsibilities included providing support for keeping network operational 24/7. Assisted in
creating V-Lan's with Cabletron switch routers (SSR's). Monitored network for any outages or
isolations.
Jun 1999 - Jan 2000
NOC Engineer. Board of Education- Project Connect, NY, NY
Configured and implemented Cisco 3600 routers to work with frame-relay network as part of a
team of Engineers assigned to work for project connect. Monitored day to day network issues
including circuit outages and frame-relay troubleshooting.
Sep 1996 - Jun 1999
Desktop Support Engineer. Getronics, Houston, TX
Responsible for hands on hardware and software troubleshooting. Assigned to Transocean
offshore, Led Department in successful resolution of trouble tickets. Assigned to Time Warner
and St Luke's Hospital as Desktop Engineer.
May 1996 - Sep 1996
Technical Analyst. Price Waterhouse Coopers, NY, NY
Technical Analyst - Serving the National Consulting Division of Coopers & Lybrand, Executive
Consulting Division. Primary duties were to provide PC, Laptop and Network support for all
CLC Executives and Staff.
Apr 1995 - May 1996
PC-Lan Support. CCH Legal Information Systems, NY, NY
Provided PC support in a 1500 node environment, troubleshot problems on networked configured
printers. Created network id's for new and existing users, installed, configured and
implemented all PC moves and changes as part of a team.
May 1994 - Apr 1995
Help Desk - Trading Floor. Union Bank of Switzerland, NY, NY
Maintained and repaired PC's for traders in Equity Trading Dept. Installed, configured and
assisted in day to day moves on trading floor. Worked with others to research and implement
solutions for desktop hardware and software on trading floor.
EDUCATION
Sep 1992 - May 1996
SUNY Empire State
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