Customer Service Quality Assurance
Resume:
Evangelina Buendia
Naples, FL 34109
Objective: An interesting position with a growing company
Employment: Standard Candy Company Nashville, TN
Quality Assurance Technician September '11 to July '13
Weighed and tested candy bars, using scales and calipers, for conformance to
quality and weight standards.
Recorded the results of tests in record book and reported variations from weight
standards.
Removed products not meeting quality standards from stock, and notified
supervisor and appropriate department of discrepancy and problems.
Collected and prepared product samples for laboratory analysis and testing.
Inspected product in order to determine compliance with order specifications.
Observed workers using equipment to verify that equipment was being operated
and maintained according to quality assurance standards.
Standard Candy Inc Nashville, TN
Wrapper Operator June '11 to September '11
Measured and weighed various candy products using scales.
Cleaned machines, performed minor repairs and reported major repair needs.
Stopped and reset machines when malfunctions occurred, cleared machine jams
and reported malfunctions to a supervisor.
Inspected and removed defective products and packaging material.
Tended and operated machine that packaged product.
Observed machine operations to ensure quality and conformity of filled and
packaged products to standards.
Started machines and moved controls to regulate tension on pressure rolls, to
synchronize speed of machine components.
Standard Candy Inc Nashville, TN
Enrobing Bar Adjuster November '09 to May '11
Inspected candy on conveyors to ensure that they were formed, and coated
according to plant standards.
Placed loose and packaged material on scales and added and removed portions
of material to obtain specified weight.
Packed boxes in shipping cartons.
Cleaned containers, materials, supplies and work areas, using cleaning solutions
and hand tools.
Blockbuster Inc Naples, FL
Manager on Duty November '07 to June '08
Performed work activities of subordinates, such as cleaning and organizing shelves
and displays and selling merchandise.
Examined products purchased for resale and received for storage to assess the
condition of each product and item.
Provided customer service by greeting and assisting customers, and responding to
customer inquiries and complaints.
Evangelina Buendia Page 2
Assigned employees to specific duties.
Locked and secured store.
Answered customer complaints and inquiries.
Toys R Us Naples, FL
Customer Service Representative March '07 to November '07
Checked to ensure that appropriate changes were made to resolve customers'
problems.
Resolved customers' service and billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
Itemized and totaled customer merchandise selection at checkout counter, using
cash register and accepted cash and charge card for purchases.
Answered customers' questions about merchandise and advised customers on
merchandise selection.
Stocked shelves, racks, cases, bins and tables with new and transferred
merchandise.
Received, opened, unpacked and issued sales floor merchandise.
Stamped, attached and changed price tags on merchandise, referring to price list.
Cleaned display cases, shelves and aisles.
Education: Lorenzo Walker Institute of Technology Naples, FL
Computer Systems Technology 2005 - 2007
Over 1,500 hours of training on fixing, updating, and maintaining computers.
Refurbished laptops, desk stations, test stations, and various computer
components.
Responsibilities included problem detection and solving, fixing and reinstalling
software and hardware.
Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired
computer systems and network system components.
Repaired and upgraded hardware and software for PC systems.
Installed and interfaced computer hardware including multimedia, memory and
video components and systems.
Did troubleshooting on network connectivity, desktop configuration, printers
connectivity, and network access issues regarding permissions.
Added hardware to computer systems such as: hard drives, video cards, sound
cards, SCSI devices, printers and scanners.
Languages:
English
Spanish
References: Available upon request
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