Management Service
Resume:
Paterson, New Jersey 07513
973-***-**** (Cell)
*************@*****.***
SUMMARY
. Experienced technology professional with meticulous skills, the ability
to work as a team player and is committed to providing excellent customer
service
. A creative, proactive professional whose objectives are to obtain a
challenging position, assume increased responsibility, broaden
contributions and ultimately advance within Information Technology
. Key strengths include a proactive approach, attention to detail, ability
to learn quickly and train others
TECHNICAL SKILLS
Operating Microsoft Windows XP/98/95, Windows NT 4.0, Windows 95/98, Windows
Systems XP, Windows 7 / Server
Hardware Installations and setups of computer hardware devices, Desktop
Units, RAM, Motherboards, File Servers, Hubs, Bridges and Routers
Services DNS, DHCP, RIS, WINS
Software Microsoft Office 2003/XP/2000, BMC Remedy, Microsoft Exchange,
NetMeeting
HANDS-ON TRAINING
Assembly/Disassembly of PC computer Installation of Operating System such as
systems Windows 98/NT/Windows xp,7 and Server
Installation of Computer Hardware and Installation, Configuration &
Peripherals Administration of Microsoft Windows 2003
Network cabling and administration Server
Installation, Configuration & Implementation and Administration of a
Administration of Microsoft Windows XP Microsoft Windows xp
Professional, Windows 7
Management of a Microsoft Windows 2000
Network
EXPERIENCE
2012-2013 Freelance
Paterson, NJ
El Provocon Restaurant, El Mexicano Restaurant.
PC Rollout, maintain and updates, Viruses removal, weekly maintenance for
micro system, Operating System upgrades
Installation and maintenance of video cam systems, printers and label
machine maintenance.
2010-2012 KPMG LLP
Montvale, NJ
HR Data Base/ IT
* Daily receipt and processing of Partner related documents
* Document preparation, scanning, and indexing
* Assist with email and fax responsibilities associated with Document
Management
* Participate in business process analysis and design/redesign activities
* Maintain and report on weekly Imaging processing data
* Facilitate and initiate Imaging process improvements
* Provide ongoing feedback to Document Management Manager on processes and
team issues
* Manage resolution of complex and/or high priority Imaging issues
* Collaborate with HRSC members and various HR personnel/leadership on new
process design/improvement/re-engineering
* Other duties as assigned
* Adhere to KPMG Code of Ethics
* Follow all KPMG risk management policies and procedures
* Demonstrate a broad range of skills to perform intermediate to advanced
requirements of the position
* Demonstrate commitment to acquiring new capabilities and constantly
strive to improve own performance
* Take advantage of appropriate learning or development opportunities
through participating in formal or informal learning
* Remain current in knowledge of position and technical areas of experience
* Demonstrate technical competence in own area of experience
* May analyze standardized data for information or for use by others
* Support work activities designed to respond to functional issues
* Accountable for Document Management procedures required to support the
Partner Services initiatives
2008 - 2009 KPMG LLP New York, NY
Senior IT Technician
. Member of the New York office second-level Desktop Support team
responsible for support of 3200 domestic clients in Executive Office,
Audit, Advisory, Tax, and Client Service Support.
. Analyzed and resolved wide and local area network, workstation hardware,
software and security access issues and performed client follow-up and
escalation on outstanding problems
. Processed Off-Boarding/Exiting clients hardware, including quarantining
hard drives for KPMG's data preservation initiative, drive wiping and
secure disposal.
. Project resource for technical support during Campus On-boarding sessions
and ongoing On-boarding sessions throughout the year for over 700 new
hires since July, 2008
Maintain a working knowledge of internal client specific applications and
architectures exposing vulnerabilities and/or improvements and
recommending solutions
. Adhered to established service level agreements, through proactive
monitoring and ongoing trend analysis
. Test and deliver patches, product releases and other firm-supported
upgrades and enhancements
. Identify problematic trends consistent with the infrastructure
environments and provide thorough analysis and resolution
. Maintain operating procedures, configurations and end-user documentation
. Record problem symptoms and status information through the use of the
REMEDY problem management system
. Provide a direct link to local office with the Operations Center in
various aspects of infrastructure support
. Perform follow-up and escalation of outstanding technology issues
. Proactively maintain communications with callers through analysis and
resolution process particularly in difficult customer situations, to keep
them informed of status. Provide follow up once resolved to help ensure
customer satisfaction.
. Recommend, develop, and implement enhancements to existing applications
and workstations based on client requirements
. Provide service in accordance with established service level agreements,
through proactive monitoring and ongoing trend analysis
. Troubleshoot wide and Local Area Networks including workstation access,
applications software and functional server support, using knowledge of
network operating systems or notifying the appropriate support
organization
. Perform follow-up and escalation on outstanding problems
2002 - 2008 KPMG LLP Montvale, NJ
Senior Representative, Operations Services
. Provided support and administration of operations and facilities
management to senior management
. Managed the daily coordination of contractors and vendors for overall
operations to maintain the Montvale facility
. Maintained and coordinated contractors during Montvale renovations
. Executed relocation of employees to new locations within the seven
building complex of the Montvale site
EDUCATION
2007 - 2009 Lincoln Technical Institute
Paramus, New
Jersey
Graduate: Network
Communication and Information Systems
2001 - 2002 UCEDA Institute
Paterson, New Jersey
ESL Certificate in English
LANGUAGES
Fluent in English and Spanish
REFERENCES
Furnished upon request
Contact this candidate