Manager Customer Service

Clifton Boykin

Operations Manager

Houston, TX

*************@*****.*** - 832-***-****

Experienced and dependable professional seeking a career oriented position that will utilize my experience

in operations management and supervision, project development and completion, facilities maintenance and

administrative services.

WORK EXPERIENCE

Operations Manager

JFM International - Willis, TX - 2011 to 2013

Leadership - ensures Mission State and Values are actively reflected throughout the organization on a daily

basis.

* Participate and/or coordinate the development and execution of the company's strategic vision

* Responsible for all activities at plants I and II, encouraging shared best practices by all employees.

* Address and resolve any operational issues in a timely fashion, be it interpersonal or mechanical.

* Monitor operational effectiveness and productivity, maximizing output while minimizing costs, meeting and/

or exceeding the company's KPI's.

* Evaluate, manage, motivate and mentor supervisors.

* Work closely with supervisors and personnel alike to ensure a safe work environment.

* Manage all communications to plants, including employee recognition.

* Other tasks and projects as assigned.

Production Supervisor

Dal-Tile - Willis, TX - 2003 to 2011

Supervised and coordinated activities of workers engaged in inspecting and preparing finished ceramic product

for shipping.

* Hired new staff, assigned them to appropriate production and trained them in work methods and procedures.

* Established performance plans and conducted regular evaluations.

* Maintained time and production records.

* Inspected products to verify conformance to specifications.

* Directed setup, adjustment and repair of machines.

* Managed production schedules and estimated staff requirements for job completion.

* Conducted safety training and enforced safety regulations.

* Estimated, requisitioned and inspected materials and equipment.

Warehouse Manager

Phoenix Logistics - Houston, TX - 1999 to 2003

Managed Shipping and Receiving Operations, Planning and Scheduling.

* Handled logistics and disposition of materials and warehouse inventory

* Responsible for all warehouse sales and customer service

* Managed maintenance requests and facility safety programs

* Performed all Human Resource and Payroll functions for 30 employees

* Directed Material and Equipment Salvage and Recovery Programs.

Quality Control Manager

Louisiana Pacific - Cleveland, TX - 1996 to 1999

Managed QC Lab and staff, inspected products to meet company standards and specifications

* Performed technical process assessments and procedural redesigns

* Maintained product database, project tracking and change management.

EDUCATION

Diploma

Shepherd High School - Shepherd, TX

Bachelors in Business Management

Sam Houston State University - Huntsville, TX

ADDITIONAL INFORMATION

Skills and Qualifications:

* ISO Certified

* Quality Control Certification

* OSHA Safety Trained and Knowledgeable

* Sales - Retail and Wholesale, Cost Analysis and Product Packaging

* Technology Assessment, Change Management, Process Redesign

* Microsoft Office - Word, Excel, Outlook, Power Point

Contact this candidate