Customer Service Sales
Resume:
Cynthia L. Richburg
Baltimore, MD 21239
*********@*****.***
Summary of Skills
Retail sales professional with over 10 years of experience
Experienced in design of marketing promotions
Exceptional customer service skills
Work Experience
Customer Service Representative, Boscov’s, Baltimore, MD 9/2012-3/2013
• Greeted customers and ascertained what each customer wanted or needed
• Described merchandise and explained care of merchandise to customers
• Recommended and helped locate and obtain merchandise based on customer needs and
desires
• Processed cash and credit payments
• Answered questions regarding the store and its merchandise
• Maintained knowledge of current sales, promotions and policies regarding payment and
exchanges, and security practices
• Maintained records related to sales
• Demonstrated use or operation of merchandise
• Placed special orders and called other stores to find desired items
Vendor, Hook Me Up Menswear, Baltimore, MD 4/2003-9/2012
Sales Associate, Gage Menswear, Baltimore, MD 5/2001-2/2003
• Designed marketing materials and promotions to increase sales
• Contacted regular and prospective customers to demonstrate products, explain product
features, and solicit orders
• Recommended products to customers, based on customers' needs and interests
• Answered customers' questions about prices, availability, product uses, and credit terms
• Estimated prices, credit and contract terms, warranties, and delivery dates
• Identified prospective customers by using business directories, following leads from
existing clients, participating in organizations and clubs, and attending trade shows and
conferences
• Prepared drawings, estimates, and bids that meet specific customer needs
• Marked stock items using identification tags, stamps, electric marking tools, or other
labeling equipment
• Monitored market conditions, product innovations, and competitors' products, prices, and
sales
Education
High School Diploma, Northwestern High School, Baltimore, MD
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