Project Manager, Systems Administrator, Team Leader

John Caulfield

Pollagooil, Athenry, Co. Galway

Email: ********@*****.** Tel: 087-***-****

IT project manager and team leader with over ten years' experience working

in the IT sector in Ireland. Capability to manage and prioritise self and

others. Encourage active participation and sharing of ideas in order to

achieve challenging targets and to provide quality control and customer

service. Proven inter-personal, organisational and presentation skills.

Experience of working as part of a team, also possess a track record of

taking the initiative on projects and working independently. Keen to bring

my administrative and technical ability to a progressive organisation where

I can add value.

Key Achievements, Skills and Attributes

. Excellent organisational skills - successfully managed a full domain

merge of the Schneider messaging and groupware solution (45oo

mailboxes) and also all Blackberry solution (more than 4,000 Schneider

devices using this solution).

. Experienced Systems Administrator - administered a Triple A server

transmitting E1.2b annual revenue - had complete responsibility for

ensuring 100% uptime.

. Well-developed communication skills - accustomed to training teams in

IT applications worldwide, coaching basketball teams and liaising with

parties during the management of major projects.

. Broad range of experience in IT including project management, systems

administration and providing desktop support.

. Managed the Blackberry Servers for Schneider Galway for five years

including devising a 24/7 specific out of hours service responsible

for a 99% uptime rate.

. Systematic and pragmatic approach to problem-solving and providing

solutions to processes -experienced in troubleshooting any problems

found on servers, working with other teams to resolve issues arising

during projects.

. Recognised for ability to adapt to new work environments and to learn

and impart technical information - meticulous in approach to planning

and communications, mindful of the various challenges presented by

having colleagues working internationally.

Referee Description

"John has been mainly responsible for our messaging and collaboration

platforms. He has excellent technical experience and expertise. He has

excellent knowledge of email, active directory, anti-virus, VMware and

operating systems. In recent years, his focus has moved away from support,

and towards value add projects, notably: Managing a domain merge involving

over 4000 users, Creation of a global Service Desk based on ITIL

principles, hardware and software upgrades based on Matrix structures. He

has also been responsible for the global Blackberry platform for mobile

collaboration,

On a personal level John is very easy to work with. He has a pleasant

manner and works well with all his international colleagues in France,

India, and U.S etc." - Eugene Maxwell, IT Director, Schneider Electric,

City East Business Park Galway.

"John Caulfield has been working in Capgemini/Sogeti, for Business Unit

Schneider, and is based in Galway. He is part of a central team,

responsible for the messaging and mobile device services delivered in the

EMEA (Europe, Middle East &Africa) region. John delivers excellent systems

& mobile devices services by completing projects efficiently and

professionally.

He has been in charge of the Notes 8 upgrade for multiple servers and

succeeded in completing the project successfully. - Joachim Jacquin New

Entity Integration Program Manager, Capemini IS France - Schneider Electric

contract.

Professional Experience

2011 - Present IT Project Manager

Sogeti Ireland (Capgemini), Infrastructure Services, Montbonnot, France

. Managed global project team (25-30 people) during full domain merge,

under strict deadlines.

. Directed a data center move for over 20 servers, involving over 50

different technical staff.

. Responsible for managing database rollout projects (including

testing/certification), which led to a complete change to the online

marketing landscape for Schneider Electric.

. Managed audit of 4,500 email accounts, ensuring traceability on

licensing, backups & failovers.

. Directed specialist team running upgrades to critical servers while

ensuring uptime for all users.

2005 - 2011 IT Infrastructure Manager

Schneider Electric, City East Business Park, Galway

. Maintained secure operating environment for collaboration systems such

as Lotus Notes, Blackberry & Sametime.

. Maintained secure FAX Gateway responsible for intake of E1.2b annual

revenue for the company.

. Provided second & third level support to 4,500 users within EMEA

region using ITIL framework.

. Managed crucial projects on changing the architecture of our

collaboration environment such as, upgrading servers, integrating

foreign domains and rollouts of critical applications..

. Provided on-going training to worldwide support teams on electronic

mail, databases & security.

2004 - 2005 IT Specialist

Irish Life and Permanent, Dublin

. Provided services & technical support using ITIL framework to 2000

users across five companies.

. Administered and supported over 200 remote users. Provided

administration and application support to users on Irish Life, Irish

Permanent and Horizon mainframe systems.

. Resolved hardware/software issues, along with network, application and

security problems.

2001 - 2002 IT Specialist

National University of Ireland Galway

. First & second level Help Desk support, troubleshooting networking

hardware & software issues.

. Installed & distributed software packages, re-imaged PC's and

configured any required hardware.

Education & Qualifications

2013 PRINCE2 (APMG) Sure Skills

2010 Blackberry Server Essentials RIM

2009 VMware Data Centre Virtualisation Online

2007 Domino Infrastructure IBM

2006 MCDST (Windows XP) Calyx

2006 ITIL EXIN

2003 HETAC BSc Information Systems Limerick IT, Limerick

1997 Leaving Certificate

Presentation College Athenry, Co. Galway

Hobbies & Community/Voluntary Interests

. Basketball - play senior Galway basketball for past 10 years. Now

coach several underage teams.

. Enjoy travelling when the opportunity presents itself.

. Project managed building of my home.

Referees

. Available on request.

Contact this candidate