Customer Service Training
Resume:
JENNA LEE
Renton, WA ***55
Home: 808-***-****
***********@*****.***
Summary
Supervisor Dynamic, knowledgeable, and service oriented hospitality professional with 7+ years
military experience in managing customer experiences and interfacing with diverse populations. Able
to make suggestions, resolve customer issues, and monitor customer satisfaction while enhancing
overall operations and creating unforgettable experiences for patrons. Unwavering commitment to
customer service, with proven ability to build productive relationships, resolve complex issues, and win
customer loyalty.
Highlights
Secret Clearance Engaging personality
Operations Expertise Delivers exceptional customer service
Creative Problem Solver Rapport Builder
Detail Oriented
Exceptional Communicator
Experience
United States Army
April 2006 to
Korea, Texas, Iraq, Afghanistan, Hawaii
June 2013
Security
Logged and filed classified documents.
Trained and instructed subordinates and supported units on security training.Oversaw the
expenditure of $ 300,000 in operational funds for field training.
Effective decision-maker in high-pressure environments.
Patrolled areas and allowed restricted area access for authorized personnel.
Coordinated training schedules and filed crucial administrative paperwork.
April 2007 to United States Army
December 2009 Killeen, TX
Administrative supervisor
Coordinated all department functions for team of 25 employees.
Maintained detailed administrative and procedural processes to improve accuracy and
efficiency.
Supervised and trained admitting, billing and collection staff.
Monitored databases and spreadsheets to improve inventory management and reporting
accuracy.
Created PowerPoint presentations used for business development.
Reviewed weekly and monthly reports and presentations.
Managed daily office operations and maintenance of equipment.
Education
University of Phoenix
2016
Tukwila, SC
Information Technology
Security Information Software Engineer Candidate
2012
HI
Customer Service Professional
Training Certification
2012 HI
HACCP Training
Training Certification
2012 HI
Food and Beverage Mananger
Training Certification
Advance Individual Training
2006 VA
Food and Beverage industry
Training Certification
Basic Individual Training
2005 SC
Military soldier training
Training Certification of Completion
Contact this candidate