Customer Service Software

Daquon N. Stukes

** ********* **** ** #5-347-***-**** Mobile

Harriman, NY 10926 ******.******@*****.***

OBJECTIVE

To attain a position where I can offer the knowledge that I’ve already acquired, learn new ideas &

concepts, and become an asset to the agency/company that employs me.

TECHNICAL SKILLS

Proficient in Microsoft (XP, Vista, 7, 8 Server 2003, 2008), MAC OS, MS Office, Final Cut Pro, Filemaker Pro,

Lego Mindstorm NXT, Dragon, Adobe Complete Suite, Cisco, HTML, PHP, CSS, JavaScript,

TCIP/IP, WINS, DNS, 802.1X, DHCP, SMTP, TFTP WAN & LAN Networks

CONSULTANT EXPERIENCE

24-SEVEN TALENT (NEW YORK, NY) Oct 2012 – Present

Experienced freelancer who works technical events closely with high-profile client for tech-savvy events.

Training consists of full product My specific area of expertise includes public relations, event &

tradeshow management and media relations. Some of clients include Microsoft, Amazon, and Madison

Square Gardens Inc.

Some Projects include:

• Office 365, Win 8, and Surface RT/PRO

• Kindle Paperwhite

• Knicks/Rangers Phone Apps for Android/Iphone

EPWORTH U.M. CHURCH (NEW YORK, NY) July 2011 - Present

TECHNICAL/NETWORK SUPPORT

• Troubleshoot and provide corrective actions to resolve issues related to PCs and other related

peripherals including printers and fax machines

• Responsible for implementing and developing solutions to problems related to their network.

Responsible for generating clear documents on support incidents.

Planned and scheduled network software/hardware upgrades.

• Documented success installing, maintaining, and upgrading multi-site system networks,

configurations and hardware.

• Installed and configured PCs and create LAN.

SOCIAL ROBOTICS WORKSHOP (ALBANY, NY) Sept 11 – May 12

ASSISTANT PROGRAMMER

• Designed program assignments to help engage adolescence with "sense, plan, act" robot paradigms.

• Assigned assignments to adolescences to help them explore the capabilities & ideas behind robotic

platforms.

• Assist adolescences in programming robots to complete specific step-by-step tasks.

PROFESSIONAL EXPERIENCE

EPWORTH SUMMER DAY CAMP (BRONX, NY) JUN 13 – AUG 13

ASSISTANT DIRECTOR

Supervised volunteers, Jr. and Sr. Counselors.

Organized trips, recreational activities and program for children the ages 5-13

Escort children safely from school to site.

Assist children with completing homework, projects, and assignments.

Design educational programs & games for all groups including those who have special needs and abilities.

Facilitate birthday parties for children.

IOLA JORDAN AFTER SCHOOL PROGRAM (BRONX, NY) Oct 12 – Jun 13

EDUCATIONAL COUNSELOR

Supervised and monitored children ages 5-12 during afterschool hours.

Escort children safely from school to site.

Assist children with completing homework, projects, and assignments.

Design educational programs & games for all groups including those who have special needs and abilities.

Facilitate birthday parties for children.

Attend weekly meetings with the Education department.

BEST BUY (ALBANY, NY) Nov 08 – Jan 09

MEDIA SPECIALIST (SEASONAL)

Ensured that customer received outstanding service, by providing a friendly environment, which included,

but was not limited to: greeting and acknowledging, assisting and offering advice, as well providing

information about the items inquired about.

Maintained solid product knowledge; performed demonstrations on the operation of the equipment.

• Assisted in processing and replenishing merchandise and monitoring floor stock.

• Aided customers in locating computer software and games.

• Provided resolutions to customers on issues such as malfunctioned items and/or direct them to the

appropriate department that can further assist them.

INTERNAL REVENUE SERVICE (NEW YORK, NY) June 05-Sept 05

Computer Technician

Troubleshot computer related hardware & peripherals, software, network & Internet problems, for agency

users, & provided corrective actions, to resolve the issues.

Setup, configured, installed, upgraded, & modified computer hardware & software equipment, for agency.

Installed and configured PCs and create LAN.

Designed and installed firewalls and RAID servers.

Troubleshoot network problems and peripherals issues.

Provided level 1 support for help desk analysts.

Managed the IRS local customer service helpdesk.

Troubleshot, modified & utilized agency standardized software applications & MS Office products.

Daily interfacing with customers solving issues and escalations.

Entered IRS helpdesk data into MS Access database.

Assisted senior specialists on computer projects, when needed.

• Worked in a team environment to with system and desktop engineers to develop and solve issues

STUDENT GROUPS & WORK STUDY

ALBANY STUDENT TELEVISION (ALBANY, NY) Sept 11 – Dec 11

WEB DEVELOPER/TECH SUPPORT

• Managed and updated the ATV website using PHP and HTML language.

• Designed web profiles to accommodate new active members.

• Maintained content on social networks including Facebook & Twitter.

• Embedded web pages with media players so users can watch episodes on site.

• Diagnosed and analyzed issues related to http://www.atv.com.

• Managed video files for uploading and downloading off ATV channel sent/received through FTP.

• Installed, configured, and maintained Video Pro Camera System and DHCP Client/Server.

• Managed user accounts using Active Directory and implemented TCP/IP and related services.

OCT 06- MAY 07

LANSINGBURG BOYS & GIRLS CLUB (TROY, NY)

COMPUTER TECHNICIAN

• Managed and oversaw the computer center.

Hardware & software repairs, installs, configurations, programming & setup of clubs’ PC.

Troubleshot, modified & utilized software applications & MS Office products.

Troubleshot pc hardware, network, Internet & peripheral problems & provided corrective actions, to resolve

the issues.

• Supervised children from the ages of 5-15.

Troubleshot, modified & utilized agency standardized software applications & MS Office products.

Daily interfacing with customers solving issues and escalations.

Entered IRS helpdesk data into MS Access database.

Assisted senior specialists on computer projects when needed.

Worked in a team environment to with system and desktop engineers to develop and solve issues.

EDUCATION

University at Albany, SUNY Dec 11’

Bachelor of Arts: Information Science & Technology

Hudson Valley Community College May 10’

Associates of Science

Louis D. Brandeis High School June 06’

H.S. Diploma

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