Customer Service Technician

GERTO A. LAINE

A+ Certified

Home: 347-***-****. Email: **********@******.***

PROFILE:

An accomplished CompTia A + Certified technology Professional with vast

computer experience with demonstrated success developing and implementing

IT strategies that improve business functionality; track record for

successful completion of complex initiatives leveraging more than five

years of experience within information technology. Ultimately I aim to

undertake Master's level training in Information Technology, exceptional at

identifying and solving problems. Skills in data entry and database

administration; quick learner, organized, possess strong communication and

technical skills. Able to ensure a project or task is completed accurately

and in a timely manner. Supportive, team oriented with proven leadership

skills, with a valid N.Y.S driver's license. I am physically and mentally

strong with the ability to work in a flexible schedule.

TECHNICAL SKILLS:

Software: Windows 7/Vista/XP, Server 2008; MS Office 2010/2007, Corel

Suite, Norton Ghost.

Networks - Configure LAN and WAN (all 802.11) network routers and printers

through secure WEPx, WPAx, and SSID. Install workgroups and provide Remote

Desktop assistance. Hardware - Desktops, laptops, printers, scanners.

Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and

imaging.

EDUCATON:

Per Scholas Institute for Technology - Bronx, N.Y 2012

CompTIA A+ Certified IT Tech.

Brooklyn College - Brooklyn, N.Y 2010

Bachelor of Science Degree

Medgar Evers College - Brooklyn, N.Y

Associate of Art Degree

Automotive High School-Brooklyn, N.Y 1994

Certified Auto Technician

PROFESSIONAL EXPERIENCE:

JPMorgan Chase &CO.

IT Specialist Contractor

Nov 2012-

present

. Window 7 deployment; Migrate users from Window XP to Window 7.

. Set up workstations and laptops for new employees; configured systems,

ensured network

Connectivity, installed and tested hardware and software

. De-install/Re-install and relocate workstations to designated areas

Resolved basic networking issues I.E. renewing and releasing IP

addresses etc

. Knowledge of ip addressing and subnetting (IPv4/6), routing protocols

including configuration, installation and troubleshooting experience

of Cisco hardware.

. Collect full inventory and Asset tag of all equipment

. Performed new user setup including: home drive creation, LAN ID &

Exchange account setup and

ensured proper group membership so users would have the correct access

to the necessary data

. In the assistant role, assumed responsibility and handled problem

escalations in the manager's absence.

. Mainframe printers, troubleshoot printer and desktop software/hardware

problems and train new staff as they were hired.

Harvey Nash-New York, NY 10001

May 2012

IT Specialist Contractor (On call)

. Set up equipment for employee use.

. Performing or ensuring proper installation of cables, operating

systems, or appropriate software and networks

. Install and perform minor repairs to hardware, software, or peripheral

equipment, following design or installation specifications

. Refer major hardware or software problems or defective products to

vendors for service

. Configure LAN and WAN network routers, printers and scanners

JG Management, Inc. - Brooklyn, NY.

Jun 2009- Nov 2011

Medical Biller/IT Support Technician

. Installed Software for Windows XP and Windows 7 desktops.

. Trouble shooting computer hardware, software, and applications.

. Checked each insurance payment for accuracy and compliance with

contract discount.

. Answered all patient or insurance telephone inquiries pertaining to

assigned accounts.

. Instructed workers how to properly troubleshoot their own issues,

thereby establishing new best practices.

. Received great reviews from customer feedback for customer service and

efficiency of work.

. Was designated as the "go to" technician by my supervisors, as a

result of ability to solve technical problems.

Medgar Evers College - Brooklyn, NY

Jun 2008- Dec 2009

Help Desk Technician

. Printer/Fax troubleshooting.

. Trouble shooting computer hardware, software, and applications.

. Helped with classroom assignment, knowledge of SPSS, Statistical

Package for the Social Sciences

. Instruct how to navigate and manipulate data.

. Performed as substitute teacher when necessary.

. Microsoft Office (All Versions) support.

. Troubleshoot Applications.

. Monitor and manage call

. Setup new hires with a desktop/laptop.

. Bring innovative ideas to help improve support model.

. Troubleshoot issues (login, printing, e-mail, office problems, remote

users and wireless)

. Dispatch calls and communicate status to all levels of management.

. Configure VPN.

Believers in Jesus Christ Baptist Church - Brooklyn, NY 1236

1996-Present

Main Technician

. Troubleshoot audio and visual equipment for special presentations or

events. Extensive area of

expertise: Music recording and audio, tape machine alignment.

. Skill in surround sound systems, digital audio/MIDI, recording,

editing and mixing, live sound.

. Excellent working knowledge in the setup of audio equipment:

amplifiers, microphones, loudspeakers and related technology.

. Supervise, guide and serve as a role model to teens.

. Provide educational, recreational, skill building and health

assistance to participants. Help youth

develop social skills, confidence and self-esteem.

. Confer with program manager for budget approval and funding

availability.

Automotive High School - Brooklyn, N.Y

Sep-1990-1994

Automotive Technician internship

. In-depth knowledge of automotive tools mechanics like brake, trucks,

vans, charts, scooters and electrical systems.

. Deep knowledge of diagnosing and inspecting electrical and mechanical

malfunctions.

. In-depth knowledge of breakdown, preventive maintenance,

troubleshooting and repairing of automotive vehicles.

. Proven ability to interpret and apply ideas disseminated from

electrical, mechanical and relevant automotive parts.

. Knowledge of basic computer to add information regarding programs on

computerized vehicle maintenance In-depth.

. Knowledge of federal regulations and applicable State pertaining to

automotive and applicable smog regulations.

. Strong ability to maintain and operate power and hand tools, emission

analyzers, balancing equipments, dwell meters, volt meters and

tachometers.

Contact this candidate