Sales Customer Service

Beth L. Prather

*** *. *******, **** **, Addison, IL 60101

**********@*****.*** - 630-***-**** (cell)

OBJECTIVE: To provide high quality service to all clients by utilizing my excellent verbal and written

communication skills as well as my sales, media, administrative and customer service skills.

CAREER HISTORY

Escomedia/WJYS TV-62 Oakbrook Terrace, IL

Sales Assistant/Office Manager June 2013 -

● Provide support to 13 Account Executives and 1 General Sales Manager for a Cable Broadcasting Agency

with ownership of 3 stations, WJYS, PRISM and MCTV.

● Monitor all contracts and orders that are submitted to ensure that all due dates are met and that orders have

been submitted correctly.

● Communicated daily with Sales Account Executives to assist in entering broadcast orders or contracts in OSI.

● Collaboratively worked with a small team in planning an event for 60 guests.

● Update and enter account information into Sales Force for new and past accounts.

● Supported Sales team with completing Credit Memos and final contracts for new customers.

● Communicated to all members of the Presidents office, Sales Manager, Sales team and Traffic with all

updates regarding old and new accounts.

● Created revenue reports to show increase or decrease of revenue from previous year to the present.

● Maintained daily activity logs for Sales Account Executives on a monthly basis for review by General Sales

Manager.

● Communicated with appropriate departments to ensure cable listings are being listed correctly on websites

and cable listings.

● Created individual reports for each Sales Account Executive showing current and past advertisers.

● Emailed daily to Sales team all discrepancies regarding programs not aired properly.

● Maintain productive relationships and clear communication between Sales Account Executives, Traffic.

Presidents Office and the General Sales Manager.

● Provide customer service to all incoming prospective advertisers and ensured high quality service by

connecting them to an experienced Account Executive.

● Scanned and printed all orders and contracts sent and submit them for final approval by the General Sales

Manager.

● Maintained all office supply inventory and reordered when needed.

● Maintained expense reports for General Sales Manager and Sales Account Executives.

SHAW Media (Formerly known as Gatehouse Media) Downers Grove, IL

Sales Assistant (Sales & Marketing Coordinator) July 2011 - May 2013

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● Support 3 Executives - Regional Director of Sales, Advertising Sales Manager, and Digital Manager along

with 8 Sales Account Executives.

● Managed spreadsheets for all scheduled upcoming special sections & promotions running in our weekly

paper.

● Enter campaign orders for digital advertising in our GHS Insertion Order system.

● Implement Email Alerts/Blasts regarding upcoming deals or events.

● Act as a liaison between production and sales department when print & digital ads need to meet tight

deadlines.

● Manage and maintain multiple Sales Weekly & Monthly Revenue Reports for Print & Digital for Sales

Manager for all new business.

● Coordinate and manage database for all weekly digital and print daily deals and contests.

● Design and write all promotional sales flyers specific to Print & Digital Media utilizing Power Point.

● Reserve space for advertisers for Print & Digital advertising as well as proof the ad, edit and get approval for

customers via email.

● Provide highly qualified customer service to new potential advertisers with their media needs and follow up

with contest winners or questions about our daily deals.

● Coordinate and schedule all office events and seminars.

● Collaborate and work with Sales Manager & Regional Director on upcoming special promotions.

● Participate in multiple Webinars to further develop my skills for upcoming events with online Upickem

contests.

● Manage 15 accounts for the LaGrange territory for digital and print ads by reserving space, proofing and

sending ads for approvals to the customers

● Maintain excellent rapport with customers and provide high quality service.

● Support the Sales team by providing coverage and management of all accounts for Sales Account

Executives when out of the office.

● Maintain multiple excel spreadsheets for premium positions, competitive tracking and ordering or preprint

inserts for the sales team.

Troy SD 30C & Plainfield SD 202 Plainfield, IL

Substitute Teacher August 2008-July 2011

● Travel district-wide to service students from K-8.

● Implement lessons left by the classroom teacher to the class and provided engaging methods of teaching to

reach each goal.

● Monitored and supervised 25+ students in each classroom and enforced school and classroom discipline

rules.

● Provide a safe and conducive learning environment with effective classroom management.

● Collaboratively communicated with other teachers, staff and administrators as needed regarding the student’s

performance.

Troy School District 30C Plainfield, IL

ELL/TPI Teacher Sept. 2007 - August 2008

● Maintained and shown excellent time management skills when transitioning from one school to the next on a

daily basis.

● Traveled district wide to service 50 students K-8th daily between 6 schools..

● Created and implemented lessons in all core discipline areas for grades K-8th.

● Provided differentiated instruction to meet the needs of each individual student for grades K-8.

● Created lesson plans for a teaching assistant whose responsibility was to provide support to the teacher and

for 50 students.

● Participated in multiple conferences, workshops and Empower U meetings to further develop my skills as an

educator.

● Communicated frequently and worked collaboratively with the general education teachers to achieve

academic and growth success as an English Language Learner.

● Design and Implement lessons to meet the individual needs of each student.

● As a result of my dedication and determination, 50% of my students exited out of the ESL program at the end

of the school year and was placed solely in the mainstream classroom with no extra support.

Plainfield School District Plainfield, IL

(Substitute Teacher./Long-Term Substitute for TBE Program) March 2006-Sept. 2007

● Co-teacher for a Transitional Bilingual Classroom for grades K-5.

● Create and implement lessons in all discipline areas.

● Provide extra support to classroom teachers in students Reading and Writing.

● Supervise and monitor 50 + students per day.

● Provide support to the 1st grade team by teaching one reading class per day to beginner and

emergent readers.

● Administer homework and monitor student’s academic success.

Staffing Resources Plainfield, IL

Village of Plainfield, Executive Assistant June 2006-Sept. 2006

Summer Position

● Assistant to 3 Executives: HR Director, Village Clerk and Director of Public Relations.

● Processed village stickers as they come through U.S. postal mail.

● Directly communicated with residents and assisted them to the right departments.

● Managed and maintained filing system and assisted with preparation of special events or meetings.

● Typed all correspondence including letters and memos.

● Created an annual income comparable spreadsheet report for multiple villages within the

surrounding area.

● Provided customer service by directing calls to the appropriate departments.

● Provided service to the Water Billing Department on a needed basis.

Anderson Medical Wheeling, IL

Medical Biller July 2005-Feb. 2006

● Provided billing service for multiple doctors including: General, Cardiac and Internal Medicine Practitioners.

● Verified Insurance eligibility over the phone for existing and new patients.

● Entered ICD-9 and CPT coding for each medical visit.

● Process superbills, apply payments and rejections for each billing account.

● Provided excellent customer service to all patients.

● Managed and maintained patient filing records.

● Familiar with Medicare, Medicaid, Public Aid, BCBS, PPO and HMO and other commercial

insurance.

● Provided service to the Cardiac Billing Department with billing, customer service, and entering

patients demographics.

● Supervised 6 part-time high school employees.

● The software that was utilized was American Medical Systems Software.

TECHNOLOGY EXPERIENCE:

Proficient in:

Microsoft Office (Word, Excel, Power Point)

Microsoft Works

Google Docs/Gmail

Sales Force

Internet Research

Fax Machines

Xerox Machines

Scanning Documents

Microsoft Outlook

Type 65-75 WPM

Data Entry (8,500-10,000 keystrokes per min)

Trained on the following:

Mactive, Admall, Metro Connection Graphics. Metrix. ATOL, Sales Force, Harris/OSI

Familiar with:

Switchboards

MAC’s

Libreoffice

Microsoft Access

EDUCATION

Northeastern Illinois University, Chicago, IL

Bachelor of Arts in Elementary Education - Dec. 2002

Wright Jr. College, Chicago, IL

Associate Degree in Liberal Arts - May 1991

Robert Morris Business College, Chicago, IL

Certificate in Word Processing/Secretarial - Dec. 1987

Reasons why employment ended

● Escomedia-WJYS TV 62 - Company Closed

● Shaw Media - Position was eliminated due to downsizing of company.

● Troy SD 30C - ELL Teacher - One year contract only

● Staffing Resources - (Temporary summer position only)

● Anderson Medical - Relocated to Plainfield - too far to travel

REFERENCES

Upon Request

Contact this candidate