Customer Service High School
Resume:
Queenlatifah S Stephens
Atlanta, Georgia, 30331, United States
***********@*****.***
OBEJECTIVE
Obtain a position as a team-player in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the corporate goals.
PROFESSIONAL EXPERIENCE
Georgia World Congress Center
House keeper/ Set up May 2012 – August 2012
Maintain a professional image that represents the philosophy of the Georgia World Congress Center
Authority with emphasis upon providing the highest level of customer service deemed possible. Clean
floors, glass, mirrors, stainless steel, chromed surfaces, painted surfaces, plastic surfaces, porcelain,
Formica, woodwork, etc. Police and clean exit stairwells, loading docks and service streets, passenger
and freight elevators. Police and clean restrooms, public areas and inner offices.
Boys & Girls Club of America Atlanta, Georgia United States
Counselor August 2011 - May 2012
Designed and planned camp activities to be conducted for the children. Implemented the daily schedule,
directed and supervised children in spontaneous/planned activities. Established set of rules and
regulations that all have to follow on the camping trip. Held responsibility for the safety, personal care
and discipline of the children. Trained campers in outdoor activities and survival techniques. Decided
upon a perfect place that is safe and sound for camping, thus enhancing the campers’ enjoyment and
learning experience.
Walmart Supercenter Atlanta,Georgia United States
Cashier January 2010 - April 2011
Responsible for counting money in cash drawers to make sure the correction of amount. Responsible for
maintaining the area clean and orderly. Welcomed customers entering the Walmart Super Store.
Responsible for solving customer's complaints. Credits, refunds, receipts are issued due to the customer's
requirement. Responsible for answering phone calls of customers to provide all the information regarding
to products. Done various other duties as assigned.
EDUCATION
Maynard H. Jackson Atlanta,Georgia United States
High School Diploma, May 2012
Atlanta Metropolitan State College United States
Biology Major, Dec 2016
ADDITIONAL SKILLS
• -strong communication skills -excellent ability to adapt to difficult situations -detail oriented
-capable problem solver -proficient at excel -good organizational skills -working knowledge of
visual basic -time and project management -leadership skills
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