Customer Service Sales

C URR IC ULU M V I TAE

PERSONAL DETA I LS

Name : Bharat Rathod

Address: ** *** ***** ***, *********

Post Code: L E5 4NT

Telephone: 079******** or (011*-*******

Email: *****************@*****.***

O BJECT IVES

My missions and goals for my career plans are, to able to become independent in life and

to build up my self confidence. Two of my missions are to meet new people and to be able

to handle and manage activities at the same t ime whilst in a working environment

EMPLOYMENT EXPER IENCE

Company: B ritish Gas

Location: Aylestone Road, Leicester

Type of Business: Gas Board

Job Title: Customer service Advisor

Start/End Date: 2006 - 2014

Job description/Duties: Taking large volume of calls on a daily bases, making sure

t argets are hit consistently, dealing with customer queries and needs. Dealing with

complaints, sales, payments, giving the best journey for a customer, all the way

t hroughout each call, offering excellent communication skills/understanding to

customers and to team members, being able to multi task as when on phones, typing on

personal computer to book appointments for customers to get an engineer out to them

p romptly, making sure that all customer s are happy.

Company: Randstad

L ocation: Leycroft Road, Leicester

Type of Business: Warehouse/Factory (agency)

Job Title: O rder Picking

Start/End Date: 2003 - 2006

Job description/Duties: order picking meaning picking products from productions

l ines and collecting them ready for them to be wrapped and for them to entered ready for

t hem to be dispatched. Targets had to be met meaning tasking had to be on time in

order to delivery, working in teams and individually to carry out tasks to be met on t ime.

A uditing, stock and figures had to be carried out on a weekly basis to discover company’s

needs and to see what need to be improved. Shift were at night 6-6 or 10 – 6 depending

on schedule.

Company: Walkers M idshires Foods

Location: Cobdon Street, Leicester

Type of Business: Factory (agency)

Job Title: Factory Line Coordinator

S tart/End Date: 2002 - 2003

Job description/Duties: M aking sure the factory lines are working smoothly and

correctly. Working in teams to get the required task completed on t ime. Would have to

s tand besides the factory production lines and mount products into its packages. Job

shifts was nights 10 – 6 or 6-6 depending on schedule

Company: B lue Ar row

Location: G randby Street, Leicester

Type of Business: I .T Industrial (agency)

Job Title: D ata Ent ry

Start/End Date: 2001 – 20012

J ob description/Duties: Being able to stroke the required keys of the keyboard at a

certain time. The System would scan Customer applications form and if the system had

p roblems reading a character then i t’s my job to correct. Targets had to be met to

complete tasks. Working shift were at night 6-6 or 10 – 6 depending on schedule.

Company: Addeco (Tesco)

Location: Beymont Leys, Leicester

Type of Business: G roceries/Retail (agency)

Job Title: F loor Assistance

Start/End Date: 1999-2000

J ob description/Duties: B uilt up new electrical department from scratch, meaning the

t ime keeping and working towards targets was vital to delivery. Serving customer’s on

t he shop f loor by directing them and giving them the correct information on products.

Working in teams and on an individual bases to meet goals and task. Making sure shop

f loor is clean, stocking/auditing shop f loor shelves

Company: O ffice World

Location: B ur ton Street

Type of Business: Retail

Job Title: Sales Assistance

Start/End Date: 2000-2001

Job description/Duties: Serving customers on shop f loor, placing products on shelves,

auditing stock, answers and selling products over the phone when required. Meeting

t argets by completing tasks on t ime and making sure all customers are happy

E DUCAT ION

Location: Leicester College

Address: Abbey Park Campus

Post Code: LE1 3WA

Telephone: (011*-***-****

Subjects Grade Year

Qualifications gained: GNVQ Information Technology Merit

2000-2001

BTEC National Diploma Meri t 2001-2003

Location: De Montfort University

Address: T he Gateway, Leicester

Postcode: L E1 9BH

Telephone: (011*-***-****

Subjects Grade Year

Qualifications gained: H ND/BSC in Computing Pass

2003-2006

HOBB IES AND I N TRESTS

As a person my interests are meeting new people and getting to know one or another. I

l ike to watch movies in my spare time and play interactive games too. I do enjoy doing a

b it of D.I.Y around the house. Also I can drive a car therefore I like to drive out and

about to places I have not seen before. I do enjoy working confidently and comfortably on

a personal computer. I enjoy watching/playing football, going fishing, and playing

snooker too.

PERSONAL SKILLS

I can almost touch type on a keyboard; I can use packages such as “Microsoft” packages

w ith ease such a Word, Excel, PowerPoint, Access and In ternet Explorer. I can plan and

i mplement a thing into something and I do enjoy working in a team as well as working

i ndependently.

REFERENCES

N ame: British Gas, Lakeside

Name: Rashid

A ddress: 30 The Causeway, Staines

Address: 23 bulcan house, bulcan road Leicester

Middlesex

Postcode: TW18 3BY

Postcode: Le5 3ef

T elephone: +44 (0-175*-***-***

Telephone: 079********

Contact this candidate