Customer Service Sales

Michael Truett Holt

* ***** *** **** ***

San Antonio, TX 78207

203-***-****

*******@*****.***

Objective: I am seeking a customer service position in an organization that capitalizes my

interpersonal strengths and problem solving abilities to foster long-term relations with clients in

its efforts to prosper and grow.

Personal strengths:

• Super strong work ethic, attentive to details, highly adaptive to change, and able to find

the best in people and situations to nurture committed business-client relationships.

• Outstanding verbal and written communicator, with the ability to discern unarticulated

needs, and to nurture dialogue in challenging situations.

• Practiced sense of attendant focus on customer, able to smartly transform their perceived

problems into simpler issues with personalized remedies.

• Very results-oriented, recognizing that tasks are part of a greater whole, and that getting

things right the first time is a money-maker.

Significant experience:

• Veteran US Army officer and pilot, composed under pressure, persistently goal-oriented,

and adept at finding solutions beyond the obstacles.

• Customer satisfaction skills honed in enterprises as diverse as commercial aviation,

limousine services, commercial baking, retailing, hospitality, and food service industries.

• Sales experiences, while not recent, inculcated a determined effort toward the close, and

included work in automobile sales, a top-end fitness club, and remote-monitored fire-

detection and suppression systems.

Education and training:

• Intra-company store management training programs for both Starbuck’s Coffee Company

(2007) and Denny’s Restaurants (1987).

• Certificate (80 hours) Effective Supervisory Skills and Time Management (1994),

Professional Business Solutions, New Iberia, LA.

• Associates of Applied Technologies (1984), Ft. Steillacoom Community College, Ft.

Steillacoom, WA.

• Computer proficiency includes Word, Lotus, Excel, Office, Outlook, and Desktop

Publisher applications.

• Experienced with most common office technologies, e.g., multi-line phones and

switchboards, copiers, fax/modem and land based radio communication systems.

Contact this candidate