Customer Service Management

* *****

Jennifer M. Bandi

Phone 786-***-****

***** ***** ***** *** ***, North Miami, FL 33181

Email: ************@*******.***

Ca reer Objectives

To be able to apply the acquired knowledge to the different areas within an organization; to

support organizational changes, strategic planning, improve and motivate the creation of

p rocesses, excel in customer service practices and aide the industry with research,

i nnovation, creativeness and talent search through quality employee recognition and

employee retention.

In addition, find an organization that seeks highly motivated, independent and works

u nder pressure type of employees. A candidate that possesses great interpersonal skills and

enjoys working in group environment as well as independently; and considers being a

natural leader, raises and takes the ini tiative when the situation allows it.

Work Exper ience

Bouygues Civil Works Florida (Corporate Recruiter)/Office Team

09-13- 02-14

( http://www.bouygues-construction.com/ )

• Supported the recruiting needs and built relationships with executive management.

• Identified, interviewed and presented candidates using direct sourcing, indirect

sourcing, networking, internet/ social media and other related resources.

• Proactively reported and followed up on all open position.

• Managed recruitment for 2 Subsidiaries.

• Other HR activities

Prensa Libre, S. A. (Recruiter)

03-12- 07-13

( http://www.prensalibre.com.gt/ )

• Managed the Performance Evaluation for different departments within the

organization and comply with departmental KPI’s.

2 Bandi

• Ini tiated and lead the “Monthly Reports Staff Movement”, turnover rates.

• Analyzed psychometric tests with the program Armstrong Web.

• Partner with operations to reduce tu rnover for critical positions by 10%.

• Ensured assessments for the areas of customer service, call centers and marketing.

• Meet a minimum days-to-fill of 60 days for all corporate management positions.

• Support the recruiting needs and built relationships with executive management.

• Identify, interview and present candidates using direct sourcing, indirect sourcing,

networking, internet/social media and other related resources.

• Proactively report and follow up on all open positions.

• Generated innovative recruiting strategies for critical positions and provided diverse

recruitment strategies for the organization.

• Planed and organize “job fairs” with current educational agencies to support

organization hi ring needs and attract new candidates.

• Maintained records and compile statistical reports concerning employment-related

data such as hires and terminations.

• Recommended and coordinates appropriate recruitment strategies taking into

consideration the market and program/department budget.

• Created, Composed and edited the current manuals for new employee onboarding.

• Created, Composed and edited the current job manuals for the organization.

• Outsourced developers to find software for Candidate Tracking and hi ring process

t racking applications.

• Conducted internal investigations and process unemployment claims. (Follow-ups)

Banco I nmobiliario, S.A. (Selection and Hi r ing Coordinator) 06-08 –

01-12

( www.bancoinmobiliario.com.gt )

• Met a 60 day deadline for all corporate management positions.

• Supported the recruiting needs and built relationships with executive management.

• Identified, interview and present candidates using direct sourcing, indirect sourcing,

networking, internet/social media and other related resources.

• Proactively report and follow up on all open positions.

• Generated innovative recruiting strategies for critical positions.

• Provided diverse recruitment strategies for the organization.

• Recommends and coordinates appropriate recruitment strategies taking into

consideration the market and program/department budget.

• Created, Composed and edited the current manuals for new employee onboarding.

• Created, Composed and edited the current job manuals for the organization.

3 Bandi

• Outsourced developers to find software for Candidate Tracking and hi ring process

t racking applications.

• Maintained records of employee uniforms (ordering, inventory and distribution).

Education

Universidad Rafael Landívar, Industrial Psychology 2006 –

2012

( www.url.edu.gt )

English American School, H igh School Diploma

2001 – 2005

Languages

English Read &

W rite

Spanish Read &

W rite

P rojects

Recruiting

• During the t ime in Prensa Libre, the company being an umbrella company, one of

t heir companies “El Quetzalteco” (www.elquetzalteco.com.gt ), needed to fill 14

positions in an urgent mat ter. The KPI to fill these positions had an average of 20

business days that includes entry-level, administrative and management. I was able

to recruit and process the new hires in 7 days for all 14 positions.

• Implementation of HR department – Re-engineer the entire department. (Area

d iagnostics, Implementation of new projects like salary ranges, position ranking and

d istribution, manuals, employee security, t rainings, and so on.

• Organization and posts Recruitment and Selection Job Evaluation.

4 Bandi

• Performance Assessments evaluations for skills, problem solving, strategy, and

people relations. (Call Centers, Account Managers, Sales, Administrative,

M anagement)

Mediator

• Union mediation experience between employee and organization. Benefits and

additional benefits negotiation for the Unions.

• Employee and manager relation and negotiation.

Training

• In Banco Inmobiliario provided t raining for the financial area. I created the

I nduction Staff Manual for new hires in the company.

• Training Manual implementation.

• Trainer for Atti tude Improvement Sessions in the organization.

Pe rsonal References

Provided upon request

Contact this candidate