Customer Service Representative

Monica Kieber

Phone: 561-***-****

******.*******@*****.***

Office Assistant with experience working in fast-paced, high-pressure environments.

• Quality Customer Service

• Excellent Communication (verbal, written)

• Able to multitask and prioritize

• Microsoft Office Suite

• Strong Organizational Skills

• Friendly and easy to work with.

EMPLOYMENT HISTORY

Independent Agent

Aflac West Palm Beach, FL 2013 - Present

• Generate business through direct means.

• Present potential clients with product information in a concise, appealing manner.

• Answer questions clearly and honestly.

• Assist clients in filing claims, deducting premiums, paying invoices.

• Provide excellent ongoing customer service.

Customer Service Representative

Convergys Pueblo, CO 2010 – 2012

• Answered phones in courteous, professional manner.

• Verified all identifying information, per company confidentiality rules.

• Kept records of customer interactions, recording details of inquiries and complaints as well as actions taken.

• Utilized active listening to determine customer’s actual wants, interests and needs (WIN’s).

• Searched multiple databases to find inventory best meeting customer identified desires.

• Provided instruction/education to customers on efficient use of available services, including company website.

• Answered billing questions & collected funds.

EMT-B+

Huerfano Ambulance Service Walsenburg, CO 2009 – 2010

• Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings.

• Communicated with dispatchers, law enforcement and medical personnel about situations, patient and transport.

• Assessed nature and extent of illness or injury of patient(s) and respond with appropriate medical treatment within scope of practice: vital signs, IV, airway management, medication, CPR, heart monitoring.

• Observed and recorded patient conditions and treatments provided for medical, legal and billing purposes.

• Monitored and maintained crew safety at all times.

• Comforted, calmed and reassured patient(s).

Science Teacher

De Beque School District 49JT De Beque, CO 2007 – 2008

• Taught through lectures, discussions and demonstrations science subjects to students from 7-12th grade.

• Maintained classroom in a safe, friendly environment conducive to learning.

• Adapted teaching methods and materials to meet students’ varying needs and interests.

• Prepared, administered and graded class work, homework and tests to evaluate students’ progress.

• Maintained documentation of student progress, attendance, physical health and behavior as needed.

EDUCATION AND TRAINING

Issuing Institution Location Qualification Course of Study

Department of Financial Services Florida License Insurance – Life, Health & Annuity

University of Toledo Toledo, OH Master's Psychology

University of Northern Colorado Greeley, CO Bachelor's Psychology

University of Northern Colorado Greeley, CO Bachelor's Biology

Additional Information

• Conversationally fluent in Pidgin/American Sign Language.

• Highly skilled in Microsoft Word, Excel, Power Point, Outlook, Lotus Notes.

Contact this candidate