Customer Service Manager
Resume:
Latoya Jones
**** ****** **, **********, ** *****
***********@*****.***
Managerial/ Customer Service
Profile More than 7 years' successful experience in
customer service and managerial with recognized
strengths in account maintenance, problem-solving
and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and
systems to avoid problems in the first place.
Possess solid computer skills.
Microsoft Excel, WordPerfect, Microsoft Word, CT
DataTrac.
Ability to train, motivate, and supervise customer
service employees.
A team player, acknowledged as "Total Quality
Customer Service Professional."
Develop plan, conduct audits and variance analyses,
process payroll and payroll
Synopsis of Received an award for the keeping my apartment
Achievements buildings up to city code
Received a certificate on Criminal Justice
Created customer satisfaction survey, drastically
reducing potential problems.
Employment Okemos Modeling Agency, Lansing,MI 2013 -
Present
Office Manager
Support sales reps in opening new accounts
and upgrading existing service.
Quickly and effectively solve customer
challenges.
Maintain quality control/satisfaction
records, constantly seeking new ways to
improve customer service.
Goldrich and Kest, Culver City, CA 2008
-2012
Property Manager
In charge of renting apartments, book
keeping, leasing, maintenance
Keeping the building to city code
Resident Retention
Rebuilding units
TLK Fusion Studio City, CA
2007-2008
SR Publicist
Managing Media for small business
Arranging Press and Media Attention
Writing Press Release and statements for
clients
Recovery and producing articles for
newspapers and magazine
Managing an intern and junior publicist
Education Cal State University of Los Angeles, Los 2004
Angeles, Ca
Associate of Arts: Communications & Public
Relations
References Furnished Upon Request
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