Customer Service Assistant
Resume:
Samantha reid
**** ********** ****** **** ************, FL 32256
**************@*****.***
education
Siena College, Loudonville, NY
Bachelor Degree in Political Science &Business, magna cum laude, May 2007
Honors: Alpha Kappa Alpha Honor Society, Presidential List 2004-2007,
Pi Gamma Mu, the International Honorary Society in Social
Sciences, National Political Science Honor Society, Pi-Sigma Alpha,
Alpha Beta Iota Chapter, and Phi-Alpha Delta International Pre-
law Honor Society.
Activities: Co-Chair, Student Conduct Review Board, Resident
Assistant, Residential Department and Student Affairs, Ambassador,
Admissions Department
work experience
Jacksonville Legal Aid, Inc. Jacksonville, FL
10/ 2013-1/2014
Executive Legal Assistant
. Analyzed documents and records to determine case merit and assign
monetary risk to the company.
. Assisted counsel on cases involving low-income clients facing
eviction, termination of public housing subsidies and various other
housing issues.
. Knowledge of mortgage banking, familiarity with federal and state laws
related to foreclosure and bankruptcy processes.
. Developed strategy with local counsel to be used in court that is
consistent with applicable law and investor guidelines.
. Analyzed settlement offers and judgments to provide information and
documentation to be utilized in court relevant to the case.
. Updated the litigation loan database and reports with current
information on the status of the litigation, strategy currently used,
and upcoming critical events and dates.
. Reported and discussed litigation on loans with senior management in
monthly litigation meetings.
. Researched gaps in the foreclosure policy and procedure and researched
solutions.
. Located and verified data utilizing multiple systems and records.
American Biomed Brooklyn, NY 5/2002-8/2013
Executive Assistant
Legal
. Reported directly to the CEO and prepared reports.
. Reviewed and negotiated contracts and engaged in contract bidding in
order to secure contract deals to transport patients to and from
hospitals and health centers, as well as contracts to supply and
repair medical equipment for hospitals.
. Negotiated and drafted contract terms and conditions for major
services to hospitals.
. Reviewed and filed reports and documents for the CEO and created
spreadsheets to track the offsite files and documents and recorded
orders.
Business Development
. Expanded the health homecare department as part of the company, a
major goal and objective of the CEO. The health homecare department
offers a full range of services including: clinical and biomedical
engineering consultants in dialysis areas and in-service educational
programs, as well as customer service assistance offered by registered
nurses.
. Conceptualized business projections and plans with the CEO and Vice
president as well as mid-level analysts and product managers.
Customer Service
. Established and maintained new and existing relationships with clients
by calling hospitals, health centers, and nursing homes to discuss
current and future opportunities with the company.
. Hosted learning seminars for new and existing clients.
. Compiled gift and care packages to show client appreciation.
. Served as liaison for the company to hospitals and health centers by
organizing meetings and presenting at promotional campaigns to major
clients at hospitals and health centers.
Marketing
. Developed and executed comprehensive marketing plans and programs,
both short and long term, to support sales and revenue objectives of
the organization.
. Conducted market research and compared prices every month to meet the
changing market values.
. Maintained the medical supply request for the company.
. Coordinated and promoted activities to utilize print, online, mobile
and electronic and social media and designed training programs and
brochures for clients and investors.
additional writing experience
Western New England School of Law Springfield, MA
5/2006-9/2006
Summer Legal Fellow
. Interviewed prominent legislative leaders in the community.
. Conducted original and independent legal research that enhanced my
critical and analytical writing skills to in order to produce a
Legislative Proposal.
Office of NYS Attorney General Albany, NY
5/2004-8/2006
Part-time Mediator in the Consumer Frauds Protection Bureau
. followed up with clients on a daily basis and retrieved documents from
clients and identified clients that may be potential complaints.
. Resolved clients concerns and conflicts.
. Performed clerical tasks, interviewed witnesses, conducted surveys.
. Prepared summaries of complaints and other documents.
. Maintained a system of confidentiality.
Special skills
. Proficient computer skills on Microsoft Word, Excel, Access, Power
Point, Lexis Nexis, Westlaw and other web based study databases.
. Proven track record of achievement with excellent oral/written
communications skills.
. In-depth experience and knowledge of a variety of software
applications for writing reports, letters, forms, policies, work plans
and procedures.
. Responsible for organizing meetings, appointments and internal events.
. Advanced problem solving, multi-tasking and organizational skills.
. Ability to read legal terms and conditions and analyze the law.
Contact this candidate