Customer Service Manager

B.K Changi

***** ** *********** *****

Beaverton, OR 97007

503-***-****

accm8q@r.postjobfree.com

SKILLS

Directed engineering, manufacturing, quality control, sales, production, customer service

and marketing departments. Utilized my experience in coordinating production and

meeting delivery requirements. Formulated and implemented business plan and P & L

maintenance. Responsible for compliance with OSHA and safety regulations.

Experience with CNC and conventional mill, lathe, screw machining, punch press,

bending, Plasma, laser, grinding, welding, assembly, plating, galvanizing, heat treating,

finishing,Painting and plastic injection molding machines.

EMPLOYMENT HISTORY:

B.K.C. Productions, Inc.

Eugene, Oregon

Plant Manager July 1994 –Jan. 2014

Manufacturer of Contract metal parts and Rotating Equipment. Responsible for all

corporate functions including, but not limited to:

•Manufacturing & Production Planning and Scheduling

•Project Management

•Management of 6 Direct Reports and 60 employees, 3 Shifts(24/7), which included,

plant supervisors, machine operators and administrative staff, purchasing, and

supply chain management

•Knowledge of lean manufacturing, Kanban and JIT

• Lean, 5S,Six Sigma,Continuous improvement

•Knowledge of ISO9000

•Sales and marketing and customer service.

•Quality Control

•Shipping, Receiving, and Distribution

•Preventative Equipment Maintenance

•Hiring and Training Employees

Northwest Metal Finishers, Inc.

Eugene, Oregon

Plant Manager November 1989 – July 1994

Machine shop and coating plant. High volume production of discs for pulp and paper

manufacturing companies, cylinder rods(Tubing) for material handling equipment and

industrial tree chipper, and blower for the wood products industry. Responsible for all

corporate functions including, but not limited to:

•Directly controlled machining, fabrication, assembly, manufacturing, coating

departments and facility maintenance

•Implemented corporate strategy and pricing policies

•Responsible for all customer relations

•Monitored all profit and loss activities

•Supervised design engineer and CAD operator

•Responsible for two shifts

•Ability to read complex blueprints

•Knowledge of JIT, MRP, Bill of Material knowledge of ISO9000 and Kanban (pull

system)

•Knowledge of productivity programs, statistics process control, (SPC) and

root cause analysis

Eugene Metal Finishers

Eugene, Oregon

Shop Superintendent November 1987 – October 1989

Manufacturing company that developed and manufactured industrial tree chipper, and

blower for the wood processing industry and hydraulic cylinder rods(Tubing) for the

material handling equipment industry. Produced molds for the rubber and plastic

industries.

•Supervision of sixty machinists, engineers and production supervisors

•Directly interacted with machining, fabrication, assembly, manufacturing, coating

departments and facility maintenance

•Responsible for cost reduction & budgeting

•BOM, MRP inventory control & on-time delivery schedules

•Manufacturing processes and close tolerances

•Customer quotations

•Supervised design engineer and CAD operator

•Ability to read complex blueprints

•Implemented JIT, TQC, TQM and Kanban (pull system)

•Developing, leading and motivating teams

•Reported directly to the Corporate President

•Continuous improvement

CES Screw Machine Products

Reno, Nevada

Product Manager January 1985 – September 1987

Production of custom made shafts and slot entry for the gaming industry. Manufactured

bushings, nuts and bolts for the medical industry.

•Supervision of twenty-five CNC machinists

•Responsible for cost analysis

•MRP inventory control & manufacturing processes.

•Coordinated the Engineering and manufacturing departments

•On-time delivery schedules

•Implemented JIT, TQC and TQM

•Reported directly to the Corporate President

EDUCATION: Graduate School – Mechanical Engineering 1984 – 1985

Emphasis on Manufacturing Processes

University of Nevada – Reno

B.S. Mechanical Engineering 1980 – 1984

University of Nevada – Reno

Willing to relocate and travel

US citizen

REFERENCES: To be furnished upon request.

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