Customer Service Sales
Resume:
BRIAN WARD
Monument, Co. 80132
EDUCATION
Careers World Wide, C.D.L. Class A
IEC Electrical Apprentice Program
University of Phoenix, BS/I.T., Database Administration, GPA: 3.7
Denver Business College, Assoc: Criminal Justice, GPA: 3.4
University of Northern Colorado, 1985-1988
DRIVING EXPERIENCE
Transporting Bessers and Sand Castles to oil rig locations (oversize
loads). Over the road transportation of various flatbed (covered wagon)
and refrigerated (Thermo King Reefer trained) and non-refrigerated
products, throughout the continental United States to include cities
such as Bronx NY, Los Angeles CA, Orlando FL, Kansas City MO/KS, Dallas
TX, Denver CO, and many others. Qual-com and written log book trained.
Currently running flatbed (covered wagon) including routes to Muscle
Shoals, AL, Jacksonville FL, Oklahoma City, OK, and Denver / Golden, CO
and more.
MANAGEMENT EXPERIENCE
Process clinical certification requests for radiological and cardiology
services from physician's offices and/or imaging centers, collecting and
entering demographic information. Trained in pre-certification,
utilization management, NCQA, URAC and HIPPA principals, policies and
procedures. Prepared program correspondence as necessary.
Inbound, outbound, and Winback / retention sales; Supervised inbound and
outbound team of up to 22 agents. Job responsibilities include handling
escalated calls; continuous training in all aspects of inbound and
outbound sales using Richardson certified training techniques. Payroll
for my team as well as commission tracking and disputes. Monitored phone
calls including duration of calls, number of calls per shift, time in
Aux., breaks, holds time ET...
6 Years of mortgage sales experience. 4 years of management experience.
Job responsibilities include providing training for new Loan Officers as
well as Realtors concerning program, underwriting, closing and RESPA
guidelines; Conducted interviews for the purpose of hiring employees;
Semi annual performance evaluations; managed sales staff of 32 Loan
Officers; Developed business relationships with private lenders, banks,
title companies, Realistate offices, Home Builders, and insurance
companies; responsibilities of developing these business partners
include contract procurement, development, negotiatiation, and
finalization, leading to millions of dollars of real-estate transactions
per month; negotiated lease for office space, office furniture,
computers, copiers printers, faxes; planned and implemented marketing
strategies; accounting; managed payroll; supervised and trained new
employees.
COMPUTER SKILLS
Macintosh and IBM computer skills.
Program knowledge: Microsoft server 2000, Microsoft Small Business
Server, Calyx Point, Access, Visual Basic, C+, C++, VAX, Microsoft
Office (Word, Excel, and Power Point), Adobe PhotoShop, Quicken for
business, Quicken Professional and many others.
INVESTIGATION SKILLS
State licensed bonding agent; investigate and research Security and
Exchange Commission violations; worked in conjunction with Department of
Commerce Trade Adjustment Assistance Administration; investigating
insurance fraud and manufacturing companies to determine impact of
foreign imports; investigated employee theft; investigated corporate
theft; appeared at show cause hearings; interviewed witnesses and
suspects; security monitoring system installation; investigated and
secured financing for home buyers.
PRODUCTION SKILLS
Press Operator; adjuster; liner adjuster; quality control (QC); store
room clerk; warehouse operations; inventory control; shipping operations;
maintenance and operation of: conversion press, liners, and balancers;
customer service; picker; VAX manufacturing program; forklift operator.
PROFESSIONAL EXPERIENCE
10/07/2013 - Present Professional Driver
Halliburton Energy Services
420 Halliburton Drive
Williston ND 58801
4/29/2013 - 9/21/2013 Professional Driver
R-Rock Yard
16140 Old Denver Rd.
Monument, Co. 80132
12/12 - 4/29/2013 Professional Driver
Transport America
150 41st Ave West
Birmingham, AL 35207
5/12 - 01/13 Professional Driver
Stevens Transport
9757 Military Parkway
Dallas, TX 75227
3/10 - 4/12 Escalation Specialist
CareCore National LLC
1125 Kelly Johnson Blvd., suite 200
Colorado Springs, Co. 80920
10/09 - 3/10 Customer Service Representative / Sales/
Winback
PRC LLC
6805 Corporate Drive, suite 200
Colorado Springs, Co. 80919
10/08 - 10/09 Office Manager
RC Mortgage Solutions
4525 Northpark Drive, suite 203
Colorado Springs, Co. 80918
12/06 - 10/08 Customer Service Representative III
Echostar / Dish Network
Littleton Blvd. Littleton, Co.
4/04 - 10/06 President/Owner
Funding Solutions, Inc
7901 East Belleview Ave. #20 Englewood, Co. 80111
4/03 - 4/04 Senior Loan Officer
Creative Mortgage
Englewood, Co.
2/02 - 4/03 Office Manager
Cherry Creek Finance
Greenwood Village, Co.
10/00 - 2/02 Loan Officer
Western United Mortgage
Greenwood Village, Co.
7/95 - 10/00 Press Operator / Forklift Operator
Ball Metal Corporation
Golden, CO
5/93 - 7/95 Forklift Operator
Owens Corning Corporation
Denver, CO
10/87 - 1/92 Professional Bail Bondsman
Dunning Bail Bonds Inc.
Denver, CO
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