Customer Service Sales Representative

Haques A. Paul

***** ********* **** ******** ****, TX 77489

713-***-**** ******.*@*****.***

EDUCATION

University of Houston - Downtown

Currently pursing my Bachelor of Business Administration (B.B.A.),

in Enterprise Information Systems (E.I.S.)

Houston Community College System

Graduated with a Associate in Science Degree (A.S) on December 2005

Willowridge High School

Graduated with a diploma on May 2003 with a GPA of 3.2

WORK HISTORY

Customer Service Representative

(8 + Years of Experience)

Quality Inn & Suites Front Desk Agent/Shuttle Driver

- Process guest check-ins and check-outs according to hotel guidelines and standard operating procedures.

- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving

the situation; Follow up to ensure completion and guest satisfaction

- Transporting guests in the hotel shuttle to & from the hospital and/or local destinations in a friendly & courteous manner.

AMC Theaters Theater Film Crew

- Sell movie tickets and AMC Gift Cards and inform guests about currently featured films, policies, programs and more.

- Prepare and serve concession items to guests, clean the concessio n area and assist with other theatre functions.

- Clean and maintain the auditoriums, restrooms and lobbies while controlling access to the theatre and the auditoriums.

Walgreen’s Drug Pharmacy One-Hour Photo Clerk

- Greeted and help customers for accurate and complete film, camera and photo finishing services.

- Responsible for the operation of the one-hour photo lab equipment and entering sales on the cash register.

- Provided customer service and/or constructed and maintained the camera department displays.

Fry’s Electronics Customer Service Associate

- Assisting customers, listening to their needs, asking and/or clarifying questions and finding a solution that’s right for the m.

- Ringing of sale, handling special orders, processing returns or exchanges and answering customer inquiries.

- Ensuring that my last impression was a positive one in order to impact whether or not that customer returns in the future

Marketing & Sales Representative

(4 + Years of Experience)

24 Hour Fitness Fitness Sales Counselor

- Promoted and sold 24 Hour Fitness products and services to prospective club members.

- Authorized customer facility access; resolved discrepancies, and posted payments to customer accounts.

- Performed customer corrections to new or old accounts for reconciliation.

- Establish a relationship with the members long after they've joined the club and check in on them periodically to make sure

they're taking advantage of everything 24 Hour Fitness has to offer their goals they were set when they enrolled.

Safari Marketing Group Marketing Event Staff

- Helps prepare venues for occasions such as concerts, sporting events, plays, trade shows or other types of live events

- Operates cash registers and check identification for customers who wish to purchase alcoholic beverages.

- Keeping an eye on what is being served and work quickly while practicing good customer service skills

Administrative Assistant / Data Entry Clerk

(4 + Years of Experience)

PCS-CTS MRB/RTV Operator

- Collect & perform visual inspection on defective parts from production line

- Segregate parts according to warranty condition, while identifying part numbers to receive into MRB database

- Validate party inventory and perform material system bin transfer.

- Prepare parts for RMA request, pack parts and validate paperwork for shipping. .

Digital Legal Services Data Entry Clerk

- Work primarily on hand-written or printed records as a transcriptionist or word processor.

- Entering streams of data into many office and data various existing programs and/or databases.

- Delivering accurate typing provided knowledge of many office and data programs, distributed good spelling, punctuation,

grammar and successfully type them into a computer.

SUMMARY

Exceptional Customer Service Typing (50+wpm) New Product Introduction

Merchandising and Display Office Procedures Word Processing Software

Employee Management Microsoft Based Operating Systems Computer/POS Scanning Use

New Location Start-Up Management Spreadsheet Software (Lotus, Excel, etc) Peripheral Devices

References and Supporting Documentation Furnished Upon Request

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